Xbox one guide freeze

Hey there TheNaughtyBook and Keedle,

We've got a guide that can help out with game freezing or crashing problems. Please take a look and try the steps in this

guide to see if it helps.

Hey there For Your Sake,

Sorry to hear about the freezing problem. Let's have you go ahead and try this guide to see if it helps out with this freezing problem. My Xbox One won't start or freezes during gameplay.

I have also been having this problem. It happens with both the controller and media remote. I will click for the One Guide to come up and I will get the Xbox Logo in the upper right hand corner but the screen will be dark. One Guide doesn't come up at all
and I end up having to hard reset the system. This happens at least once a week, usually much more. Just hard resetting doesn't seem like it should be a permanent fix.

I was having the same problem that was described above. I was able to resolve this issue by doing a hard reset on the Xbox. To do this, press and hold the power button until the console shuts down. Give it a moment, then start it back up. Once I did this
I was able to use my TV app and then proceed to use the Oneguide.

Try that guide :
support.xbox.com/.../xbox-360-screen-freeze