Xbox one got reset and lost all gamer profiles can I recover them

Got a solution, recover your gamer tag, then everything goes back to normal!

Well it has on my xbox, all my achivements are now showing again and all the ones I've lost are now back!

Is there anything about recovering skins and heads. when my badass rank got reset I lost all heads and skins also

Hi there,

all possible steps to try and reset or recover a lost password can be found on the following link:
https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

If those don't help then I'm afraid not much else can be done

Hello Alex Burrows1,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to recover your lost games and gamertag. It sounds like your saved games and gamer tag were lost after updating your profile. I understand how frustrating this can be, especially if you've been using Xbox for ten years. Just a reminder, we are not able to double check the account or the devices that is connected to your account. No worries, we do have some effective troubleshooting steps here that could fix the issue.



To recover your saved games, you can try the following steps:



1. Check if your saved games are still available in the cloud. To do this, go to "My games & apps" > "See all" > "Saved data" > "Cloud saves". If your saved games are there, you can download them to your console.



2. If your saved games are not in the cloud, you can try to recover them from an external hard drive or USB drive if you have backed them up previously.



3. If you have exhausted all options and still cannot recover your saved games, you can contact Xbox support for further assistance. They may be able to help you recover your lost data.



Regarding your gamer tag, if you're unable to retrieve it, you can create a new one. However, if you have any subscriptions or purchases associated with your old gamer tag, you may need to contact Xbox support to transfer them to your new gamer tag.



I hope this helps. Let me know if you have any further questions or concerns.


Microsoft Community Moderator

[quote user="Dr x Steve"]i recovered my profile on a friends xbox and i go home and play offlien on mine without recovering my profile. i got some achievements. so when i recover my profile on my xbox will i still have these achievements?[/quote]

Good question. It used to be that your offline achievements would be lost, because you recovered your profile to another console while your main console was offline, and the profile copy on your main console was no longer the "valid" one.

But since the console update in late 2012, we don't recover profiles any longer-- we download them. The profiles are much more resilient to usage on multiple consoles, as long as all the consoles in question have been updated recently-enough. But, I don't know
for sure if this prevents all offline achievement loss.

Be sure to update the thread with what you experience when your console gets back online.