Xbox one getting accidentally turned off during update

Hey there Jbaxter238,

Thank you for reaching out to us on the forums in regards to this situation. If you have been unsuccessful in

Factory Resetting or performing the
Offline System Update then your best option would be to set up the repair for the console. You can always register your console through the

Device Support Website so that you may set up a repair for the Xbox.

I hope this helps.

Hello there @n0mnom321, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the console situation; However, I believe your console might need just a system refresh to perform the system update successfully. I would like you to go through the following steps to perform a quick power cycle.

I invite you to perform a quick power cycle by physically turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still getting the same issue, I would like you please to kindly follow the instructions below to physically reset your console:

- Turn off the console unplug all the cables then re-plug them back again.

- Since the console is an all digital one, click on the "Bind" button, after 10 seconds click the home "X" button just once without letting go of the button. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

In case all previously mentioned troubleshooting steps weren't helpful, the next solution would be to perform an offline system update. In the link below you will be directed to everything you need to know about the offline update and how to run it.

The link: Perform an offline system update | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi There,

No, it is not normal for your Xbox to turn itself on in the middle of the night. And for the cutting off during an update sometimes the Xbox needs to restart during an update so that is normal, but if it is turning off and not restarting during an update
that is not normal.

It doesn't mess up the Xbox if you turn it off during the update??

The update went through. The only difference was I reset my router... That and I was worshiping Jesus on my guitar while practicing for tonight's service. I bet the latter did the trick ;-)