Xbox One Games won't load

Hi, we've tried all of the above but still having the same problem 😪.

Is there anything else we can try?

Thank you!

Hello there @Medieval_Jen, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

The next step would be to check your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

If needed or if it’s dirty or scratched, wipe the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom faces, then re-insert it and try launching again

Another thing you should troubleshoot is your persistent storage by selecting Profile & system > Settings > Devices & connections, and then selecting either Blu-ray and then select Persistent storage to clear it.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I have the digital version, the game won't load without an Internet connection when I turn on my Xbox one but if I turn on the Xbox one with an Internet connection it loads and if I unplug the Internet from the Xbox one after I'm signed into Xbox live it
also loads, I tried redownloading but it's the same result, all my other games work offline and there's nothing on the devs official sites or anywhere on the internet about this game needing Internet to play, and there is no message when the game won't load
telling me I must have an Internet connection or connect to Xbox live, I hope this issue will be patched

You can play the games but the Xbox One S won't benefit from any of the Xbox One X enhancements such as higher detailed textures and quicker loading times etc.

Hi,

Roblox Tiny Tanks won't load on my Xbox One. Can anyone help?

Is there any error code or other information on screen when you try to load the game?