Xbox One gamepad, button failure.

Greetings,

I contact and ask you about a problem with a Xbox One gamepad bought 3 months ago on Microsoft Store.

The "A" button become less responsive, for example when "A" button is binded to acceleration in a racing video game, as the button need to be holded to drive along, from time to time "A" button stops to execute action/acceleration I need to release my pression
on button and when I'm pressing it again it just works randomly, button may work for few minutes or not.

In Windows' joysticks/gamepads control panel, I can see that "A" button turns off quickly.

There's no way to ask a support's ticket on https://support.microsoft.com/en-us/devices, it returns an error when adding gamepad's serial number.

Did any of you guys have a problem like that ? What are my solutions to send back that gamepad to be repaired ?

Thanks to have read my ask and have a nice day.

:)

 

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Gamepad won't connect to Xbox 360

Hi, trying to connect my son's remote with his Xbox 360 and it doesn't seem to happen. He presses the button on the console, then the button on the gamepad, but the console power button doesn't seem to search and his gamepad blinks all 4 lights at once around
the Xbox button. I don't think it's a problem with the gamepad as it was working fine on my own Xbox 360. But now he tries to connect it back to his and it just doesn't happen.

Are we forgetting to do something or are we doing something wrong? I'd be grateful for some advice.

Thanks!

 

To file for a repair or replacement or your xbox one controller:

Xbox One Wireless Controller Help | Fix Your Xbox One Controller

 

Thanks for your answer.

Unfortunately, as I said above, there's no way to ask a support's ticket on https://support.microsoft.com/en-us/devices, it returns an error when adding gamepad's serial number.

 

If you still have issues contact xbox support: Contact Us | Xbox Support