xbox one game with gold missing from library

Discus and support xbox one game with gold missing from library in XBoX Games and Apps to solve the problem; as of now I'm have games that I have played that I got with my games with gold are now missing from my game library "thief / sunset overdrive and... Discussion in 'XBoX Games and Apps' started by kfenvy, Jun 12, 2017.

  1. kfenvy
    kfenvy Guest

    xbox one game with gold missing from library


    as of now I'm have games that I have played that I got with my games with gold are now missing from my game library "thief / sunset overdrive and lovers in dangerous spacetime. looking around the forums I see I'm not the only one having this problem/bug
    " Xbox one games with gold missing from library "

    why is it Microsoft makes no purchase invoice for games with gold??

    when is technical support solved the problem

    :)
     
    kfenvy, Jun 12, 2017
    #1
  2. RichardFizia
    RichardFizia Guest
    Xbox one games with gold missing from library

    there are lots of people who have this problem, yet the online chat support as has been mentioned donot know it was possible(i also spent a couple of hours trying to explain it, but gave up). i have emailed and was told it would be looked into but have heard
    nothing since(almost 3 months ago).

    i am beginning to think microsoft dont care as we have already bought the new console. pretty poor service if you ask me
     
    RichardFizia, Jun 12, 2017
    #2
  3. CUT and STICK
    CUT and STICK Guest
    Xbox one games with gold missing from library

    Can I ask why the online chat support team know nothing about this? I just wasted over an hour of my life trying to explain to the lady that I watched an official xbox video on my 360 dashboard explaining how to "reserve" games for the xbox one when you
    buy one. She told me I didn't and that it is physically impossible to "reserve" games. Well thats clearly not true as when you click the xbox one game it pops up telling you have reserved it!

    SO.. after finally getting my Xbox one today, I won't have Rayman legends and Assassins creed black flag. Because It is apparently impossible to reserve games.

    Would it be possible to ask an xbox employee that knows something about games with gold scheme to help me? I made sure I logged in especially to reserve Rayman and its not on my list.
     
    CUT and STICK, Jun 12, 2017
    #3
  4. Mister Maka Win User

    Xbox one games with gold missing from library

    Hey there Stek83.

    Please be sure not to bump older threads, as this thread is quite a bit older. So that we can best help out please create a new thread detailing your issue. Thanks!
  5. Stek83 Win User

    Xbox one games with gold missing from library

    Same problem. I've purchased a game for free with Gold. I played months ago for a few minutes, uninstalled. Yesterday I tried to find the game in the library and there is not. In the store is to buy.

    Microsoft makes no purchase invoice, because the purchase is included in the GOLD contract, so how can I prove that I have purchased the game?

    Has the technical support solved the problem?
  6. RichardFizia Win User

    Xbox one games with gold missing from library

    Removed profile but this did nothing. Tthere is no ready to install section, as games that were there have already been installed(AC4 & tomb raider).
  7. RichardFizia Win User

    Xbox one games with gold missing from library

    Is anyone from microsoft going to help us? I was advised to add my query as a new topic, i had commented on a thread with the same problem but with different games missing. thought someone may have at least acknowleged my issue. Or are we wasting our time?
  8. padmann Win User

    Xbox one games with gold missing from library

    Exactly the same problem here...

    Games I am missing: Pool Nation FX, Child of Light, Massive Chalice, Idarb and Rayman as I remember.
Thema:

xbox one game with gold missing from library

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