Xbox One froze, now turns on but doesnt actually start working (no display/sound or anything)

Chavy Mc chavs · Apr 19, 2014

Was playing titanfall then all of a sudden my xbox one froze. I tried pressing multiple thing on my controller but nothing worked it was just frozen on the main menu.

I turned the console off and the screen went black but the console light just kept flashing. I then unplugged the console after a while and now the xbox turns on but nothing come up on my screen. no sound or display and i have to hold the xbox button on
the console for 5 seconds for it to turn off otherwise it just stays on. ive tried resetting and checked all the cabes to the tv and power supply and everything looks good.

Can anyone help me out? I only got it 5 days ago as the titanfall bundle brand new never opened box.

:)

xDrOOz · Apr 19, 2014

Xbox suddenly froze, and now has the "black screen of death" help is appreciated

My xbox one has been working great up until last night when my xbox froze when I was playing borderlands 2 (handsome collection). I tried dashboarding and quiting the game/app using start etc, but my xbox as a whole froze and had to manually shut it down.
This leads to my current problem, I can turn on my xbox hear the sounds it makes but my monitor stays black . I've checked the cables and tried desperately to run through the power cycles but nothing is working. I can't even reset the display settings by holding
the eject and power button. Please If you have any ideas on how to fix this it would greatly be appreciated thank you.

Odinox · Apr 19, 2014

My xbox is messing up with Resolution and sound.

the ambassador support isn't working for crap.

and my xbox just changed it's settings to be 640 x 480

and had sound.

i change it back to my TV 1360 x 768 and has no sound.

I tried the Display Discovery and it changes back to 640 x 480.

and now it has no sound either way.

google doesnt say anything about anything and my xbox is like bran new as of November. anybody have any ideas?

x Donkeyy · Apr 20, 2014

I have the exact same problem, no fixes, been three days now of turning it on and off. My advice is return it to the place of purchase, I'm doing the same asap

vs The Undead · May 10, 2014

Same with me but I can't take it back to the place of purchase because I ordered it online, so any other suggestions.

tubes is cool · Oct 31, 2018

Same here, and when you talk to support they're more clueless than Paul Rudd.

tubes is cool

Same here, and when you talk to support they're more clueless than Paul Rudd.

vs The Undead

Same with me but I can't take it back to the place of purchase because I ordered it online, so any other suggestions.

x Donkeyy

I have the exact same problem, no fixes, been three days now of turning it on and off. My advice is return it to the place of purchase, I'm doing the same asap

Blood xPS

The noise it makes is less than one second, you try to turn it on, but the green light doesnt appear, or anything in the screen, the sound comes from the xbox it self, not the TV.

SanglierOrque08

Same problem (in France) two hours trying to update, getting tout 80-81% then displaying "error". After last reboot it won't turn on (makes its sound, starts for two seconds then stops, nothing displayed on TV notre even detected on the input list), tried
any combination to start dit... Giving up: i'm sending it back... :-( Really poor quality. I just hope it doesnt come from the power adapter and it won't screw the next one...

Xbox One froze, now turns on but doesnt actually start working (no display/sound or anything)