Xbox One Freezing and restarting itself

Acestepper · Mar 21, 2014

My xbox keeps freezing whenever it is processing a "difficult" task using the internet, such as streaming from Netflix. It has happened 3-4 times since the March update. Just wondering is anyone else having similar issues

:)

Guerrero Ultimo · Mar 21, 2014

Xbox One Restarting Itself.

I have not had that issue. But I do get some freezing in the menus at times. And the party chat feature is a little weird. Best thing to do is go to the preview forums like Sexy said. These things can happen, as I am sure you know, with any preview or
test software.

Elohmn · Mar 21, 2014

Xbox One Restarting Itself.

Yep, I've had this happen twice now with the Preview Dashboard. I also use to get this a lot with the Launch version of the Dashboard but was fixed a few Updates later.

I guess it's back again. I would suggest the next time it occurs to use the Report a Problem Feature from the Preview Dashboard and every time it occurs to help MS gather enough information on the Dashboard to why it is doing this.

SirBruce666 · Mar 21, 2014

Hi,

I have had similar problem with an slow connection (less than 10Mb/s) . What I did was test it with cable direct connexion from Xbox One to the router. I disconnected other devices from the router and disabled WiFi. It worked flawlessly for a movie and some
navigation, so I isolated the problem.

Then, I tried WiFi again, only with Xbox One connected. I used static IP for the console, activated DMZ on router for that machine and changed WiFi channel to free one (I used WiFi Analyzer App on my Smartphone to check it before). Also, I put router in
a higher place (at 5 foot) and more in visual line with Xbox One.

After doing all that, powering router after some minutes disconnected and configuring Xbox One WiFi again, it is working flawlessly, with not very good quality image because of compression, but I can use movies apps with no problem at all.

Maybe this can help and you also have a problem with your router connection.

SirBruce666

Hi,

I have had similar problem with an slow connection (less than 10Mb/s) . What I did was test it with cable direct connexion from Xbox One to the router. I disconnected other devices from the router and disabled WiFi. It worked flawlessly for a movie and some
navigation, so I isolated the problem.

Then, I tried WiFi again, only with Xbox One connected. I used static IP for the console, activated DMZ on router for that machine and changed WiFi channel to free one (I used WiFi Analyzer App on my Smartphone to check it before). Also, I put router in
a higher place (at 5 foot) and more in visual line with Xbox One.

After doing all that, powering router after some minutes disconnected and configuring Xbox One WiFi again, it is working flawlessly, with not very good quality image because of compression, but I can use movies apps with no problem at all.

Maybe this can help and you also have a problem with your router connection.

Goth Vampirella

You may wanna ask this in the preview forums...

Internet Expert

According to this support article, the console would unexpectedly turn off for any of these three reasons:

Your console is overheating.
Power supply problem.
Automatic Turn-off setting is enabled. (we can rule this one out since it's happening far sooner than expected)

If your console is overheating:

Try to ensure both your console and your power supply brick are in a well-ventilated space. Both generate heat, and thus need some "breathing room".
If you can, wipe off the dust near the open vents.
Ensure there's nothing sitting on or covering the console in any way.
Ensure your console is positioned horizontally. Vertical positioning is not supported (only the Xbox One S is an exception) and may cause damage.

If your power supply is malfunctioning:

Follow
this article on troubleshooting the power supply.
Absolute worst case scenario is that the power supply must be replaced. You can replace it under your console's warranty (default one year).

Hopefully this helps!

Guerrero Ultimo

I have not had that issue. But I do get some freezing in the menus at times. And the party chat feature is a little weird. Best thing to do is go to the preview forums like Sexy said. These things can happen, as I am sure you know, with any preview or
test software.

MatthewSchaeffer

I did the factory reset. It didn't work. I ended up doing an advanced console exchange with MS. I should have the new console Tuesday. I let you know if that fixes the issue

Xbox One Freezing and restarting itself