Xbox one freezes

my Xbox one console freezes during the game for 10 seconds than shuts down what can I do?

:)

 

Day One Patch

Call the cops!

 

Day One Patch

http://n4g.com/news/1399122/xbox-on...instructed-due-to-freezing-screen-gets-banned

What a total joke that is!

 

Hey Player405870744,

Lets try some things:

1)

- Plug your Power Supply directly into a Wall outlet without any extension cable / surge protectors

- Try a differnet wall outlet aswell.

2) PowerCycle

- Press and hold the white Xbox Button on the Console until it shuts off.

- Unplug the power brick from both sides for around 2 minutes.

- Replug and Restart your Console. Try again.

If the error still occurs try the next step:

3) Reset

- Power off your console

- Unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, then plug the power cord back in.

- Press and hold the BIND button (Xbox One: located on the left side of the console, Xbox One S: located on the front below the power button) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the BIND and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

- On the Troubleshooter select "Reset" and when asked select the option to "Keep your Games and Apps".

Make sure you know your Email / Password combination of your Account before you do the Reset.

4) Offline Update

- Perform the Offline Update as explainded here under "I need to Update my Console offline" Xbox One System Updates | Offline System Updates

If nothing helps your Console would need to get serviced. For this follow this link:

http://devicesupport.microsoft.com/

and register your Console if you havent already done that. Click on your Console, select the issue and follow the steps.

- lg 2Bad4You