Xbox one freezes then turns off

You could try power cycling it, here.

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on
your controller."

Hi tomjoewilliams,

Thanks for your post. I understand you are experiencing an issue with your Xbox One console freezing during game-play and randomly powering off. To further troubleshoot this, check out these articles:

Troubleshoot Game Freezing & Crashing and
Troubleshoot Xbox One unexpectedly turning off.

I hope this helps.

Not sure if it's similar, but since the last update my Xbox one will freeze. It starts slow, a little lag, then if I try and turn it off it freezes. I have to unplug the console to reset it.

Hi,

If you mean that the console turns off by itself , is not the Hard drive ( follow this > https://support.xbox.com/xbox-one/console/console-turns-off-unexpectedlyv
) or if by "loses power" you mean freezes / lags … Follow this > https://support.xbox.com/games/troubleshooting/game-freeze-solution .

Regards,

I should add the problem occurs when I turn off my Xbox One and unplug it. If the Xbox is turned off but plugged into an outlet then the router/cable modem doesn't "freeze". Please help. I love the X1 but this does present a minor inconvenience.