Xbox One freezes at 50% when factory resetting

Thank you for letting me know and I apologize for the trouble.

If there is also an external hard drive, please unplug it and check if there will be an improvement.

Hi FosterGIII, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In this case, we just need to reset your console again keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

If that didn't work, you may want to consider choosing reset and removing everything.

I attempted this method and am currently stuck at 50% (again.). I tried the full factory reset a couple days ago, with the same result. I'll keep it on a few hours and see what happens. I honestly can't figure out why this is happening. Also, the console is out of warranty, which ended, interestingly, a month before I got it.

Please disconnect any hardware or devices connected to the USB ports.

Power cycle your network by unplugging the power to your modem router setup for about 60 seconds.

Then try the reset process again. If the Xbox cannot pull down the update successfully, that could be part of what you're running into.

Hi

Can you please try and carry out an offline update to your console as
guided here if you are part of the Xbox Insider Program the offline update may not work for you so can you please instead post your issue in the

Xbox Insider forums for assistance.