Xbox one fat não reconhece disco[Xbox one fat doesn't recognize disc]

Vou tentar obrigado

[Translation - I will try thanks]

Salve Rodrigo!

Tentou limpar o cache já? Segure o X no console por 10 segundos e veja se isso resolve, caso continuar, acho melhor entrar em contato com o suporte, mas pelo chat, talvez eles te informem alguma alternativa que te ajude, se tentar ainda hoje dá, se não me
engano atendem até as 21. Boa sorte!!

https://support.xbox.com/pt-BR/contact-us

[Translation - Save Rodrigo!Have you tried clearing the cache already? Hold the X on the console for 10 seconds and see if that resolves, if you continue, I think it is best to contact support, but through chat, maybe they will tell you some alternative
that helps you, if you try still today, if I'm not mistaken meet until 21. Good luck !!https://support.xbox.com/en-us/contact-us]

Please try going to Settings>Disc & Blu Ray and make sure that Enable BD Live is not checked. The click on Persistent Storage and clear it. Finally power cycle the console by holding the power button on it for 10 seconds till it shuts down. If this
does not work then the console may need to be repaired.

If the console is no longer reading discs then it may need to be sent in for a repair. You can set up a repair of the console via this link
https://devicesupport.microsoft.com

In the meantime you could try holding the disc for a second after the console grabs it. This could force the console to read the disc. Please note though that this is not a recommended workaround as it may scratch your disc and doesn't solve the existing
issue.

It's the opposite for me the Disc Autoplay doesn't work on my fat one but works on both of my xbox one S. I hope they fix this soon.

isso acontece com todos os jogos, e não aparece nenhuma mensagem de erro, apenas quando inicio o jogo ele volta para o memu inical do xbox.

[Translation - This happens with all games, and no error message appears, just when I start the game it goes back to the original xbox memu.]