Xbox One Family issues

Discus and support Xbox One Family issues in XBoX on Consoles to solve the problem; I have been experiencing problems with my xbox one for about 6 months now. My account is in a family that I have no idea who it is and its restricting... Discussion in 'XBoX on Consoles' started by qQCherrySwagQq, Feb 7, 2016.

  1. qQCherrySwagQq
    qQCherrySwagQq Guest

    Xbox One Family issues


    I have been experiencing problems with my xbox one for about 6 months now.

    My account is in a family that I have no idea who it is and its restricting me from playing any online games and purchasing games. I have reset my console to default settings, hard resetted it, tried everything I even called Microsoft support about this
    and they have no idea what's going on, they can't fix it. I followed every instruction they gave me and it never worked.

    The weird thing is I can play perfectly fine on my xbox 360 with the same account. If it helps the username that has me in a family is: JasmineFob4. If anyone could please help me with this it would be appreciated.

    :)
     
    qQCherrySwagQq, Feb 7, 2016
    #1
  2. MisterFizzle
    MisterFizzle Guest
    Children Not in my family

    Hey there Bigjump,

    Sorry to hear you're having issues with your son not showing the Family.

    I would recommend trying the steps in out
    Child Missing from Xbox Live Family     article.

    Please let us know how that goes and we'll work from there.
     
    MisterFizzle, Feb 7, 2016
    #2
  3. Mister Cerb
    Mister Cerb Guest
    Xbox One Family Information

    Heyo!

    Are you looking to expand your Xbox One family, get your Xbox One family started, or just plain love the idea of the Xbox One family? Us too! And you've come to the right place to learn more.

    Table of Contents:

    1. Adding a New Member to the Family
    2. Managing the Family
    3. Removing Someone from the Family
    4. Privacy and Safety Settings

    ___________________________________________________________

    1. Adding a New Member to the Family

    What's the best part of a family? Adding to it, of course! Check out our
    add a new member to your Xbox One family support article for step-by-step instructions.

    Having trouble adding yourself to an Xbox One Family? You should be included in a family too! No worries! Visit our

    you can't add yourself to an Xbox One family     support article for some steps that might help.

    Having trouble adding an adult to your Xbox One Family? We've got some solutions for that too! Take a moment to look at our

    can't add an adult to an Xbox One family     support article for more information and support!

    2. Managing the Family

    What if your child goes missing...from your Xbox One family? Not to worry! Feast your eyes upon our

    a child's account no longer appears in your Xbox One family     support article for some tips on getting that child account back into the family, safe and sound.

    Ever have someone show up to a family reunion and no one really knows who they are? Well it's strange and unlikely, but just in case it happens with your Xbox One Family, head on over to our

    there's someone in your Xbox One family you don't recognize support article for tips on what to do.

    3. Removing from the Family

    There comes a time when you might need to remove someone from your Xbox One family. Maybe they got an Xbox One console of their own. Or maybe your brother just really made you mad. Whatever the reason, check out our

    you can't remove someone from an Xbox One family support article for tips on how to handle any issues that may pop up.

    4. Privacy and Safety Settings

    To start off, it's a great idea to be familiar with the core family safety features on Xbox One. For that, we have a handy

    about the core family safety features of Xbox One     support article as well as our

    what are the default online safety settings for children on Xbox One?     support article. Take a look!

    And finally, if you happen upon any issues changing the privacy and safety settings on a child account, take a gander at our

    I can't change my child's privacy and online safety settings on Xbox One     support article.
     
    Mister Cerb, Feb 7, 2016
    #3
  4. ThomasHilger Win User

    Xbox One Family Issue

    But it won´t help him if he changes the date of birth on account.live.com . The "system" will still know that he has a child account. He can promote his child account when he reaches the "correct" age, but this depends on the age he entered as he created
    his account. Example:

    Date of birth was entered as 1.1.1998, the "system" now thinks he is 16 years old, even if it is 26 in "real life".

    If you change it now to 1.1.1988 on account.live.com the system will still know that he originally entered "1.1.1998" and he will still have a child account.

    But the parental account is able to change his privacy settings, but of course he´ll need to know the email adress and password, or just ask his parents.

    If it would be this easy to upgrade a child account by changing the date of birth on account.live.com the whole system would be broken.

    On the 360 he´ll need a credit card to promote his child account, but this is only possible after he reaches the correct age (depends on the country he lives and of the date of birth he originally entered when he created the account)

    On the Xbox One he should get promoted automatically when he reaches the age.
  5. Oliver L Win User

    Xbox One Family Issue

    Hi,

    please login on live.com and open your accountsetting. You cam change your Birthdate there.
  6. Smwutches Win User

    Xbox one family sharing issues

    Sharing is tied to the Home console. You can only have 1 console set as your Home at a time. So your kida would be able to access your games/gold on one of the consoles. You would either need to be signed in on the non-Home console as well when they want
    to play or make the purchases on one of the child accounts. Then child 1 sets child 2's console as their Home and child 1 can then sign into their console and still access everything because it's tied to their account.
  7. Mister Mascot Win User

    Issues with Xbox One family settings

    Hey there Pilotdad3345,

    To clarify, is the child in question using a "Child Account" on the Xbox One console? How do you have your parental controls setup currently? This page

    HERE     will show you all of the different options as well as some steps to try.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  8. XBF Crystal P Win User

    Giochi vietati ai minori[Games prohibited for minors]

    Hi there,

    Thanks for reaching out. I'm sorry to hear about the issue with family settings. I'm glad you were able to find a work around. I recommend to take a look at the following articles:

    Try this out and let us know the results.


Thema:

Xbox One Family issues

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