Xbox One failure/advanced exchange issue

Hey guys, never posted here before but was someone could possibly help. My xbox one seems to be fried. It makes the chirp noise when I attempt to power it on but shuts down immediately. Have tried it at multiple locations with multiple different power bricks
and cords. Seems to be the console. My warranty expired about 20 days ago but I was told I was still in the 30 day grace period and that I could do a free service exchange. I set up the request, received my shipping label, and am ready to ship it out. However,
I learned of the advanced exchange option and called back to change my request to an advanced exchange. After 2 hours on the phone being given the runaround with support personnel and multiple supervisors I was told that an advanced exchange was not possible
for my console bc my warranty is in the "grace period". I kindly disputed and was told that it was their policy. However, there is zero mention of anything of that nature in the service, terms, and conditions as I have searched endlessly. Any help or advice
would be appreciated. Thank you.

:)

 

Advanced Exchange for Poland (after official release)?

Hi there,

I was wondering if I will be able to use so called Advanced Exchange in my case, which is:

I already have Xbox One but it suffers controller dicsonnections issue, that's why I would like to exchange it.

Will there be an Advanced Exchange option after Xbox One will be officially released here in Poland for my Xbox One (which was brought from Germany or UK - I'm not sure)?

 

Xbox Advanced Exchange Issue

Since XBOX falsely charged my debit card and I had to call support, 11 days have passed. I have yet to receive a refund.

Here is all that has been done:

March 5, 2015 -

I received an email from a customer advocate. The email came in 6:43PM EST. I replied to the email with all the information requested about 15 minutes after I had received the email.

March 9, 2015 -

I received a phone call and another email from the same customer advocate. This time he contacted me a bit earlier, about 5:30PM EST. Unfortunately, I was not able to respond until about 7:30PM EST. He seemed confused about the issue and so I had to send
him the SN of my console to help clear things up.

I have not had any additional communication with anyone on the issue since March 9th. I feel as though Microsoft and Xbox do not care if I get my money back at this point.

 

Hey there FlyingTango,

The Chat/Phone teams have the best information in this case, so it's best to keep working with them regarding this issue.

 

Why is it that everyone is haveing trouble with xbox one and it hasn't even been that long since it came out? I have an xbox one myself and knock on wood and thank God I haven't had that much trouble with it? Except for the fact that it dint have any sound
at first but I got it fixed.

 

Hi PaperBiggon6057,

Do you have an issue you needed assistance with? If so please create a new thread detailing your issues so the community can better assist you with exactly what's impacting your system.