Xbox One fails to launch the Store App

Discus and support Xbox One fails to launch the Store App in XBoX Games and Apps to solve the problem; Hi, I have an original (day one 500gb) Xbox One which has been working great for many years. On August 31 2019 the STORE app performed an update on my... Discussion in 'XBoX Games and Apps' started by ScrotimusMax, Sep 5, 2019.

  1. ScrotimusMax
    ScrotimusMax Guest

    Xbox One fails to launch the Store App


    Hi,

    I have an original (day one 500gb) Xbox One which has been working great for many years. On August 31 2019 the STORE app performed an update on my console and since then I cannot get the STORE to load.

    From the home screen I can tab across to the store page using the RB on the controller and look at the page, but when I select something like a game or app or movie etc, the little store icon appears, and then I get returned to the home screen. I cannot
    purchase memberships or use a code etc. Games and other apps do currently load and work fine.

    To assist with the process, here's what I have tried.

    Fully power cycled the console numerous times by holding the power button in for 10 seconds.

    Tried to use a different account on the console to access the store.

    Connected to different internet connection.

    In games and apps recently updated, I can see the STORE app, and this in the file information.

    Microsoft.WindowsStore_11909.1001.7.70_x64_8wekyb3d8bbwe

    I cannot uninstall this APP anywhere, nor can I roll back to a previous version. My console is currently UP TO DATE with no pending updates.

    Any ideas besides a factory reset? (which I currently refuse to do)

    Thanks

    Anthony.

    :)
     
    ScrotimusMax, Sep 5, 2019
    #1
  2. ScrotimusMax Win User

    Xbox One fails to launch the Store App

    Hi all, just a quick update to advise anyone else with similar issues that a factory reset has indeed resolved my issue.

    On a side note, I was also very surprised and happy when the console powered back up and it "found previous settings" which brought back all my personalized settings and wallpaper etc.

    Cheers guys.
  3. TuranoLynx Win User

    Xbox One fails to launch the Store App

    Go on setting network settings advanced settings alternate mac adress that click clear and restart I assure you you loose nothing but you probably got a lot of backed up cache
  4. ThorX360 Win User

    Xbox One fails to launch the Store App

    Hi,

    I'm sorry but I think that only a factory reset can fix this issue.

    Do you know that you can choose to keep your games & apps?
  5. ScrotimusMax Win User

    Xbox One fails to launch the Store App

    Hi ThorX360,

    Thanks for the quick reply.

    Yes I am aware of that option to choose to keep the games and apps. All my games are stored on an external drive, whilst the apps are on the internal, so that doesn't concern me too much. My issue with doing a factory reset is having to setup the user accounts
    and family association again, the controller pairing to user accounts, all those little things lol.

    I was hoping Microsoft was aware of it and are working on a patch.

    I might give it some more time and see what happens. I'll be sure to post back if I decide to factory reset it, or it starts to work again.

    Thanks.

    Anthony.
  6. ScrotimusMax Win User

    Xbox One fails to launch the Store App

    Hi ArminatorX,

    You have a point about the corruption on the drive.

    I'll stop being so lazy and factory restore it over the weekend. I'll update this thread with the outcome.

    Cheers.

    Anthony.
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Xbox One fails to launch the Store App

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