Xbox one failing to start up

ElvishSneeze96 · Dec 12, 2017

I bought my son an Xbox one s 2 weeks ago, but at least 40% of the time we turn it on, it fails to load up just get a black screen and nothing. Hold the controller “x” button Down in middle to turn off and that screen comes up, then I press shut down and
it goes off but the light on the console just flashes until I have to hold it down.

Sometimes I repeat this for several times.

Being a new machine I wouldn’t exspect this, I had a ps3 for years and not one problem and now this heap of junk seems to be nothing but trouble

:)

eddy 777 · Dec 12, 2017

Hdmi

Xbox one project scorpio

Recently been playing up failing to start up properlyresulting in a factory reset which seemed to cure it now no feed to the tv via the hdmi tried 3 other cables to no avail any one recommend any fixes or know if this is a common issue

fifilafanni · Dec 12, 2017

Feb 15 update gives black screen

Black screen after start up yes? After update from feb 2015. Goes to show Microsoft are failing yet again, we pay 399 on average for the Xbox ones, and don't expect issues like this.

Smwutches · Dec 12, 2017

If it's only been 2 weeks I'd see about taking it back and exchanging it.

King Of Cities

The retailer can't help you, since Microsoft doesn't sell PSU's separately . You have to send the broken one back.

huongalt-2A6F6E80-28

I am having a very similar issue, but I cant get mine to fire up at all so far even though it shows similar symptoms as far as the on button. im using a uk version in Sweden

NorbertSabic

So the solution is to contact the retailer and ask for a replacement power supply?

King Of Cities

I had the same problem. Turned out to be a faulty power supply unit. Microsoft will replace it, it just takes a long time. It's been a month since I sent mine in, and it won't get here for another 2 weeks

Smwutches

If it's only been 2 weeks I'd see about taking it back and exchanging it.

Xbox one failing to start up