**XBOX ONE FACTORY RESET PREP STUCK AT 50%**

Hello,i already done evrything , but still not work....

Andy the Marmos,

If you were able to perform the
OUS1 steps as outline in Scrtch's YouTube video and you still can't get your Xbox running again. Then, I regret to say that you will probably need to send the Xbox in for "Device repair"
. For more information see, "Getting your Xbox console or Kinect sensor serviced" .

support.microsoft.com/en-us/devices

support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

SA

Hello ,

First, lets start with the "error" that you are getting. If you go to the webpage “I need help with system updates on my Xbox One” you will have the option
to click on "I NEED TO TROUBLESHOOT A SYSTEM UPDATE ERROR". Follow the step-by-step guide on how best to resolve the issue based on the "...ERROR MESSAGE OR AN ERROR CODE" that is being displayed on your Xbox. Or, you have the option of doing an Offline System
Update, aka
OSU1 . Just click on "I NEED TO UPDATE MY CONSOLE OFFLINE" at the same webpage and follow that step-by-step guide to do a complete system update. Also, Xbox Ambassador Scrtch has a very good YouTube video on how to do an OUS1 at Scratch Plays. Just search
for "Fix Xbox Stuck on Green Loading Screen".

support.xbox.com/en-US/xbox-one/console/system-updates-solution

www.youtube.com/watch?v=jfH2M9GRzm8

Good luck and good gaming,

SA

Hello,i already done evrything , but still not work....

Hello Andy the Marmos,

First, lets start with the "error" that you are getting. If you go to the webpage “I need help with system updates on my Xbox One” you will have the option
to click on "I NEED TO TROUBLESHOOT A SYSTEM UPDATE ERROR". Follow the step-by-step guide on how best to resolve the issue based on the "...ERROR MESSAGE OR AN ERROR CODE" that is being displayed on your Xbox. Or, you have the option of doing an Offline System
Update, aka
OSU1 . Just click on "I NEED TO UPDATE MY CONSOLE OFFLINE" at the same webpage and follow that step-by-step guide to do a complete system update. Also, Xbox Ambassador Scrtch has a very good YouTube video on how to do an OUS1 at Scratch Plays. Just search
for "Fix Xbox Stuck on Green Loading Screen".

support.xbox.com/en-US/xbox-one/console/system-updates-solution

www.youtube.com/watch?v=jfH2M9GRzm8

Good luck and good gaming,

SA

Thank you for letting me know and I apologize for the trouble.

If there is also an external hard drive, please unplug it and check if there will be an improvement.

Hi FosterGIII, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In this case, we just need to reset your console again keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

If that didn't work, you may want to consider choosing reset and removing everything.