Xbox one external storage issue

vedad vaghefi · Mar 31, 2017

Hi, I have an issue with external hard drive on Xbox one since the last update (spring update 2017). When I connect the external drive it shows my games and plays it as well as before, but I can't move them to internal HDD, in the game management area there
are no option such as MOVE TO or COPY TO. also I can't move my games from internal HDD to external HDD. What should I do?

:)

Mister Quimby · Mar 31, 2017

external hard drive no longer recognized after update

Hey everyone!

Sorry to hear about the external storage issue! If the issue is continuing to occur, I recommend running through the steps listed in our Troubleshoot
External Storage Detection on Xbox One page if you haven't already. Give the suggested steps a try and be sure to let us know the results. Thanks in advance!

Azzin · Mar 31, 2017

Xbox One "Unlikely to support external storage at launch"

"The future plan is definitely to support external storage," says Major Nelson

Xbox Live director of programming Larry 'Major Nelson' Hyrb said on his latest podcast: "The Xbox One will ship with a 500GB hard drive, all of them have that. The future plan is definitely to support external storage, much like we do on the Xbox 360. My understanding is that feature will not be there at launch because the team's working on some other things, but it's definitely on the list, I don't know when it'll come in though."

Xbox One head of product planning Albert Penello said in May that the console will have a non-removable 500GB hard drive. External storage solutions will be used through the console's USB 3.0 port.Click to expand...
Click to expand...

GamesRadar+

Mister Mascot · Apr 4, 2017

Hey there Vedad v,

The option should still be there. Can you share with us the steps you're taking to copy or move the content? You should be able to do this from the My Games and apps section on the console.

Let us know!

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XBF Crystal P

Hi there Ttocs,

Thanks for reaching out. I understand there is an issue with an
external hard drive. To help clarify,

Does the console recognize the external hard drive?
What type of external hard drive are you using?

I recommend to try the following troubleshooting articles:

Troubleshoot
external storage detection on Xbox One

If the issue persists, For more information about partitioning an
external hard drive, refer to the manufacturer’s instructions.
Devices that don’t meet these requirements will be treated as media storage, such as for music or video.
For more info, see How to manage storage on Xbox One.

Hope this helps.

NaZoooom

Hi Kezzaa,

Sorry to hear you are having issues connecting your USB drive to your Xbox One. I have added two links below that may help you resolve your issue.

Manage Storage on Xbox One

Troubleshoot external storage detection on Xbox One

Hope this helps

XBF Ezra G

Hello renelopez rojas1,

Thank you for your post. I understands you are experiencing an issue with an external hard drive on your Xbox One. To troubleshoot this, please visit this article:

Troubleshoot external storage detection - Xbox One.

I hope this helps!

Mister Quimby

Hey everyone!

Sorry to hear about the external storage issue! If the issue is continuing to occur, I recommend running through the steps listed in our Troubleshoot
External Storage Detection on Xbox One page if you haven't already. Give the suggested steps a try and be sure to let us know the results. Thanks in advance!

XBF Crystal P

Hi there BCrowley1,

Thanks for the update on the issue with installing WWE 2K19. If the issue is persisting, I recommend to try installing the game to an external drive. For information about setting up and managing external storage, see

How to manage storage on Xbox One.

Try this out and let us know the results.

Xbox one external storage issue