Xbox one external hard drive is not working

my sea gate external hard drive is not working and I have tried all the solutions on the Xbox support forum. It was working before perfectly fine and now it has just stopped working and it doesn't get detected no matter what I do. Does anyone have any good
solutions?

:)

 

Xbox One will not recognize second external hard drive

Hello All:

I have an xbox one. I have been using two external hard drives with it. Recently the xbox stopped recognizing that the second hard drive was connected. I figured the hard drive quit working, so I purchase a new 4tb Seagate Xbox External Hard Drive to
use. I plugged it in and the xbox did not recognize it either. I have done hard reboots, switch usb ports, switch cables, etc... and nothing that I do gets the xbox to recognize either the original second external hard drive that was working perfectly or
the new second external hard drive. Even when I remove the first external hard drive, and hard reboot, the xbox will still not recognize the either the new external hard drive or the drive that had worked well in the past as a second external hard drive.
I figure something is wrong with my xbox one. Please advise what I should do.

Thank you!

 

my 3.0 usb ports aren't working kinda

yeah a controller is working for my xbox one but my external hard drive which is a 3tb seagate is not working so my usb ports work fine its just for some reason the external hard drive isn't so any other suggestions or should i just get a new hard drive
and try again

 

If you've already tried looking at the Troubleshoot external storage detection on Xbox One. try plugging into your computer, if it's
not detected, you might need to contact Seagate directly.

 

Sorry to hear it. Please try power cycling the console by holding the power button on it for 10 seconds until it shuts down. While it's off unplug the drive and plug it into a different USB port. Power the console back on and see if that helped.