Xbox one external drive shutdown/power save feature

Hi there,

Ok read a ton of similar threads but most official microsoft answers thus far seem to either side-step or avoid answering some not quite so direct questions, so I thought I'd ask a bullet proof question....

Console: XBox One X

External Drive: Startech S251BMU313 USB 3.1 external 2.5" enclosure containing a Seagate 1TB hybrid ST1000LX015 drive.

Power settings: set to Full Shutdown.

I've even gone into setting to force a full-shutdown to force this.

Problem..... The external drive NEVER turns off, it's always on, always spinning DESPITE system being set to full off.

No matter what I do I have to physically disconnect the drive from the Xbox in order to switch it off.

I work in the IT field and a tiny little 2.5" consumer hard drive is NOT suitable for an "always-on" environment, this isn't a hardened industrial-use drive like a Seagate IronWolf, it's domestic.

Please tell me what setting I need to change to power off this USB-powered external drive.

Before you say it.... I am NOT using power-saving mode, I have tried this which enables the "provide power to external drives" option and BOTH still leave the drive powered up. I'm using the FULL Shutdown option and still the external drive is foeced to
spin 24/7.

Yes, since you have set up the power settings to keep the storage on, it's because you have everything up-to-date whenever you turn on the console when this turns off so everything should be fine and it should go set to turn off USB.

[...]

-Change from instant on mode to power save mode, which works, but then i cant keep my games up-to-date when xbox is off.

[...]

As additional info: also if you completely shutdown the external drive and your game are saved there you can't update them when your console is off

Well it worked to turn it off twice, but after that the external hard drive still seems to have power. It's like a bug with the power options. Because even with a "Complete Shutdown" the external hard drive remained on. The power cycle runs once or twice and then it starts again. It all seems a bit random. Will the next update fix the problem?

When I tried the other USB drive, I just used the cables that it had with it, so yes, different USB cable and different drive

One drive powered by external power adapter (the 3.5" Seagate)

The other drive powered via USB (the 2.5" Hitachi)

Both exhibit this symptom on two different XBOX's and the settings for leaving the USB powered up or not when shutdown makes no difference and the setting for keeping games/apps updated toggled makes no difference.

It's very vexing this issue!

Ok, so I just talked with support and was able to get it recognized again. After the update the Xbox turned on the feature where it turns off the External Drive when the system powers down. I don't know if the issue is that maybe the Xbox was not turning
it back on, but I turned OFF that feature so that the Xbox One would not turn off external drive. I then disconnected and powered down the external drive, then plugged it back in and it is now being recognized. Maybe some of you should try this and let me
know what you get.