Xbox One External Drive Not Recognized

Discus and support Xbox One External Drive Not Recognized in XBoX on Windows to solve the problem; After a recent Xbox One S update which occurred on 09/27/2021, my Seagate 5TB external "media" drive is no longer recognized by the media players apps... Discussion in 'XBoX on Windows' started by Sampsons24, Nov 6, 2021.

  1. Sampsons24
    Sampsons24 Guest

    Xbox One External Drive Not Recognized


    After a recent Xbox One S update which occurred on 09/27/2021, my Seagate 5TB external "media" drive is no longer recognized by the media players apps on my Xbox One S. The console sees the drive when initially plugged in to one of the USB ports and asks if it is to be used as a gaming drive or media drive. After selecting media drive, it does not show up in the Media Player or VLC apps.

    When the issue started, I thought it could be a drive issue; however, the drive was still readable by my Windows 10 PC. Just to be sure, I purchased a Western Digital Black 5TB external drive, a drive that was highly recommended on Microsoft and several other online forums. I copied several of my media files (mp3 and mp4) to the new drive hoping that it would fix the issue and it didn't. Since there is clearly no issue with the two 5TB drives, I connected an older Seagate 1TB media drive to the console and it worked as expected.

    Another of my family members has the same issue with his Xbox One S console after the update as well. At this point, I assume that there is a bug in the latest software update that has caused larger drives to not be recognized by the system. I can only assume that Microsoft is working on a patch to fix this issue so that I, and others, can go back to using our Xbox consoles as a full home entertainment solution.

    FYI, the current revision of my console OS and shell are listed below:

    OS Version: 10.0.22000.2285 (xb_flt_2109co.210920-1845)

    Shell Version: 2109.0.2109.10003

    :)
     
    Sampsons24, Nov 6, 2021
    #1
  2. EzequielNeves19 Win User

    My son Xbox one External hard drive won't connect to Xbox one one what do I do and if not how do I get his save game off it

    Perhaps your child's external hard drive is not working. Is your child's external hard drive recognized by the Xbox One? Does it turn on any lights?
  3. ExtraBarrel9 Win User

    broken xbox update

    My xbox one no longer recognizes my external hard drive after the update.
  4. onyxishere Win User

    External Hard Drive Help

  5. XBF Crystal P Win User

    Memoria esterna non rilevata e il controller non risponde ai comandi [Translation - External memory is not detected and the controller does not respond to commands]

    Hi there,

    Thanks for the reply. I'm sorry to hear that the issue is persistent on the External Hard Drive.

    Have you tried connecting the hard drive to a PC?

    Does the PC recognize the external hard drive?

    Does the external hard drive meet the specifications for the Xbox One?

    If the problem persists, I recommend to try a different external hard drive on the Xbox if possible. One thing we want to make sure, Are the ports on the Xbox One functioning?

    Let us know.
  6. XenoBogusOne Win User

    Update 1407 Broke External Drive

    Solution: Had to plug the external drive into a computer, format it, plug it back into the xbox one, let the xbox format it, and was good to go.

    Don't know why this happened and had to re-download games but it the xbox now recognizes the external drive
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Xbox One External Drive Not Recognized

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