Xbox One Error code 0x803f900a - Sign in or renew subscription error

SoraN7Kenway · Aug 26, 2016

It keeps saying it looks like You're not signed in as the subscription holder for this game. Sign into xbox live or renew subscription.

My xbox live doesn't expire until August 2017 and I'm also the digital owner of my dragon age inquisition. I've restarted my xbox and i've tried signing in and out of my account, but nothing seems to work.

:)

Lonestar9 · Aug 26, 2016

Cannot play NBA2k16

I get a message to Sign in or renew the subscription

It looks like your not signed in as the subscription holder for this game. Sign in to Xbox live or renew the subscription in the xbox store (0X803f900a).

I renewed my xbox live subscription last week, and still cannot play this game.

SolarAmethyst · Aug 26, 2016

"Sign in or renew subscription" error when launching

When trying to launch the game, the error 0x803f900a pops up asking to sign in with the buyer's account or check my Gold subscription, but both are correct. I tried signing out of the account and rebooting the console.

LukeO'Sullivan · Aug 27, 2016

Ive got the exact same problem with FIFA 16. Have the hard copy in the drive and still no dice

LukeO'Sullivan · Aug 27, 2016

hard rebooted and its ok again - nevermind

BroodyBlowfish · Aug 28, 2016

I have the same thing with my Tom Clancy's Rainbow Six Siege. I dont know if this is it but my game says that it is the beta but before this problem came up I played it like it was the full game. Right now I deleted the game and now reinstalling it.

BroodyBlowfish · Aug 28, 2016

I uninstalled the game and reinstalled it and it worked!!

SoraN7Kenway · Aug 28, 2016

Thank you! The reinstalling seemed to work!

FightingAce435 · Sep 5, 2016

Did a hard reset and this was able to get the system back online.....

thanks for the assist everyone....good to have mates to fall back on

LegendaryW1lly · Aug 18, 2017

Cant play Rainbow Six Siege since I renewed my Gold account. Can anyone help?

FlakeySeven928 · Aug 23, 2017

same issue here. Tried everything. Nothing works.

December Burns · Aug 24, 2017

this is happening with my rainbow six siege to

DP0121 · Oct 29, 2018

I just put in the original disc and the game played just fine.

XBF Leslie D · Oct 31, 2018

Hi guys,

We have split a comment(s) from this thread and will be locking this post. If there are any other questions or concerns please create a new
thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far.

That will allow us totailor our support specifically to you!

T3chnlgydude

Hi There

This is what I could find for this specific error code:

Error 0x803F900A occurs when you try to play a game on Xbox One

You get the following error code when you try to play a game on Xbox One:

0x803F900A

This may mean that you need to sign in or renew your game subscription.

Solution

To play your subscription game, use one or both of the following steps, as needed:

Sign in as the subscription holder for the game you’re trying to play.
If you’re already signed in as the subscription holder and the game won’t start, you probably need to renew the subscription in Microsoft Store. You might also find it listed in Settings > Subscriptions.

For help with signing in, see the Xbox One Connection and Network Solution.

For help with subscriptions, see Manage your non-Xbox subscription payment options on
Xbox One.

Source:

https://support.xbox.com/en-HK/error-code-lookup?code=0x803f900a

If that does not work try signing out and signing in again.

KelenkaChambliss

I am getting the same error code, except mine is for the Sims 4...but I have the disk.If NHL 19 is on EA Access that is probably the peoblem. I've been talking to Microsoft for 3 days and still cannot play. I believe its some kind of glitch on EA Access's
end causing people to be unable to plat the games on that app, even if you own a digital copy or hard disk

AndrewLloyd3

I was actually able to fix the issue because I realized that NHL 19 was the only game with the issue. I uninstalled and reinstalled NHL and it works fine. I agree that the possible problem is with a glitch on EA Access.

XBF Leo G

Hello AndrewLloyd3,

Thank you for keeping us updated. We recommend
removing the profile from the console and downloading it back. This troubleshooting step can help refresh your account's information on the console. Is your console enrolled in the
Xbox Insider Program? Be sure to let us know the results!

AndrewLloyd3

Unfortunately, removing my profile and downloading it again hasn't worked either.

Xbox One Error code 0x803f900a - Sign in or renew subscription error