Xbox One Error 0x80040900 - Nothing fixes problem

lesgasps · Oct 30, 2018

I'm sorry to say again that I tried to do a power cycle, removed my account, then signed in again to find that I am still getting the error Everything else with the console is fine other than that.

XBF Nestor S · Oct 30, 2018

Hey Gasps thanks for keeping in touch!

Unfortunately at this point if the
Full Factory Reset didn't fix it, we believe the console is in need of a repair so a few options are to go through the Device Page or to simply

Request a Callback from one of our Xbox Support Specialists so we can see what options are available for the console. Give it a shot and let us know if we can further assist in this or any other issues!

lesgasps · Oct 31, 2018

So after spending an hour with Customer Support on the phone, the issue was that it was giving me the error because I had not added a credit card to continue a subscription to Xbox Gold and Microsoft decided to cut me off three days before my subscription
ended (I subscribe month to month because I don't always have time to play games). I was given a voucher for an additional 30-days for free and the error went away. This is obviously a problem with the way that Microsoft runs its business, because a better
way to do this and not rip off their customers would be to have an option to remove a credit/debit card and/or ask for customer approval before taking money off an account without canceling the subscription before it ended. I paid for those three last days,
I should have been able to play them.

XBF Nestor S · Nov 3, 2018

Hey Gasps thanks for the feedback!

To Manage the Payment Options on the Microsoft account simply sign in and go to the

Payment and Billing section. We suggest taking that wonderful idea to our
Xbox Ideas page so we can better our services overall. Give it a shot and let us know if we can further assist in this or any other issue or inquiry!

Jawa Junk

Might want to take a look at this thread and see if it helps you at all.

https://answers.microsoft.com/en-us...-problem/296a85f8-a72c-4be2-ae37-cca8fd355a1a

XBF Nestor S

Hey Gasps thanks for the feedback!

To Manage the Payment Options on the Microsoft account simply sign in and go to the

Payment and Billing section. We suggest taking that wonderful idea to our
Xbox Ideas page so we can better our services overall. Give it a shot and let us know if we can further assist in this or any other issue or inquiry!

XBF Jasmine Z

Hi Lesgasps,

Thanks again for the updated! We understand this is concerning and want to help as best as possible. The console still shows the error 0x80040900? It seems that the outage had been corrected yesterday night according to a majority of users. Please let us
know if you are still experiencing issues. Try to power cycle the console then login again. The system should accept the login and allow access to
Xbox Live.

Thank you and hope to hear back soon

lesgasps

Hi again, Diego,

My other account is not a secondary alias that I know of. I specifically do not use that account for my gaming.

I was able to login again after trying another reset, however, I had to wait for a while to do this because at first, the sign in screen would just show a loading icon and never actually moved past that. I've now done three factory resets, four soft resets,
and multiple power cycles. The problem still persists, but the system works fine for everything else. I was able to play a single-player game, download an app, and play a DVD. Xbox Live connection tests still say that there are no problems, nor have there
been problems with my internet connection.

Brother Chaotic

When you did a factory reset, did you do the following:

-Hard reset or remove xbox from power source for at least 30 seconds.

-Push and hold the bind and eject buttons on your xbox.

- While holding those buttons press the power button. (Xbox will chime)

- Continue to hold the bind and eject buttons until you hear a 2nd chime.

- You will be at trouble shoot start up.

- Choose bottom left option, which is reset xbox.

- Choose either (I chose this one) "keep games and apps" or "keep nothing".

-Follow the steps the xbox does through and you are done.

Xbox One Error 0x80040900 - Nothing fixes problem