Xbox One Elite Series 2 Controller fails to stay connected for 2 minutes on a full battery...

My controller doesn't take batteries it's the elite series 2 it has a built in rechargeable battery pack

Hey Keegen!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help. I just want to clarify, you are unable to connect your controller to your console without connecting via USB cable, is that correct?

If so, verify that your controller batteries aren’t causing this issue. Note that a controller with low battery level might turn on briefly but not stay on for long. Any time your controller connects to the Xbox console, its current battery level can be seen in the upper-right corner of the Home screen.

Note The Xbox Elite Wireless Controller Series 2 uses a built-in battery, so if you’re using an Elite Series 2, skip this step.

If you aren’t able to connect to the console at all without the USB cord, replace the controller batteries with fresh ones and make sure the controller is powered on.

Also, for us to further isolate the issue, try to use a different Xbox controller and connect the device to your console wirelessly to see if it works.

Reference link: https://support.xbox.com/en-US/help/hardware-ne...

Hello RobHM1, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you are experiencing disconnection issues with your Elite Series 2 controller on your Xbox Series X.

First make sure the Elite Series 2 controller battery is fully charged. A low battery can cause intermittent disconnections. It is always advisable to use fully charged batteries or keep the controller connected via a USB cable.

Check to see if firmware updates are available for your Elite Series 2 controller. You can do this through the Xbox Accessories app on your Xbox Series X console. Keeping firmware up-to-date can fix connectivity and stability issues.

If you are using the controller wirelessly, make sure there is no nearby interference that could affect the signal. Move other wireless devices such as routers, cell phones, or other Bluetooth devices away from your Xbox and the controller. You can also try changing a wired connection using a USB cable to rule out wireless connectivity issues.

If you have access to another controller, try connecting it to your Xbox Series X and playing for a while to see if you experience the same disconnection issues. This will help you determine if the issue is specifically related to the Elite Series 2 controller or if it is broader.

Reset the controller settings You can try resetting the Elite Series 2 controller to factory settings. To do this, press and hold the profile and sync buttons on the back of the controller until all four LED indicators flash. Then, pair the controller with your Xbox again and check if the issue still occurs.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi Ning Heming,

sorry to hear. Please check
"Charge The Elite 2 Series" and if it fails send it back as soon as possible!!

Hope this helps and please keep us informed

My controller is the elite series 2 controller, so I cannot remove the battery.

As I mentioned in my original post, the controller will not connect to my PC or Xbox with the correct USB C cable, and it will not charge or connect with the multiple cables I tried to use.

Is there a way I can send this in to get repaired?