Xbox one Elite Not working

I've been getting this error code or whatever 0x8000000b I've even searched for this code nothing my elite is stuck on the home screen I can't log in go to different tabs access the settings nothing all I can do is play the games on my home screen but they
require internet which I can't get to this has been like this for two and a half years not playing been trying to restart it nothing reboot it nothing clearing the cache nothing taking the power cord out nothing everything I tried has done nothing after I
try something it just starts up normally goes to the green screen loads up and no changes exactly the same way it was like I said I looked into this code and found nothing.

:)

 

Elite Controller Warranty? No audio

My Xbox One Elite Controller's audio is not working. How do I get a replacement? I contacted the store and they said to contact Microsoft.

 

Xbox Elite Controller no sound

Hi Zen!

Thanks for letting us know you're experiencing an issue with your Elite controller. Based on what you've stated about your 3.5mm headphone jack not working, I would like to know if you have done the

troubleshooting steps for the Elite controller from our Xbox support page? Or rather, how you came to the conclusion (what troubleshooting you have done) that the 3.5mm jack has stopped working?

If you have already done all troubleshooting and are certain that the headphone jack is no longer working, then I recommend

setting up a repair for your Elite controller since the headphone jack is an internal part of the controller body.

Hope this helps and please let us know if you have any further questions!