Xbox one elite controller service issues

Was given an elite controller for Christmas that now has a left stick that won't always re-center when pushed to the right and will have difficulty navigating to the left in menus.

Trying to request a replacement as im pretty certain it was bought in December and when I put the serial number in it says "No record found", am I hooped?

:)

 

Xbox One Elite Controller Service Issues

I agree that the warranty is not what I personally think it should be considering the cost of the controller. Especially, as you pointed out, the regular controller comes with a 90 day warranty. MS probably should include at least a 6 month warranty. I
guess the reason they do not is that controllers and things like that get abused a lot more and tend to get damages more often.

The problem with the China argument is that it is not just MS as most do it. And no matter where they have them assembled they will use those same parts. So the parts would still be cheap if they already are.

 

Xbox One Elite Controller Service Issues

I'm sorry, but trying to compare a controller breaking to car tires wearing out is beyond ridiculous. Car tires are expected to be replaced after use. If you buy them from a reputable dealer, they'll even knock off some of the cost if they don't last the
full warranty period.

You don't expect to have to replace a controller after a few months. Your analogy is about as valid as comparing apples to bricks.

OP - If MS won't help, then your next best bet might be to sell the thing on eBay for parts or repair. Even a broken Elite should sell for at least $50.

 

You should contact support directly for assistance as the controller should still be under warranty. Contact Us | Xbox Support

Good Luck!!

 

last time I tried that they hung up on me when I explained my problem but I will try again

 

Hey there!

Make sure you have your console registered on the
Online Service Center as well. You can't register an accessory without having the console on there too. Once you do that, you should be able to request a repair/replacement with no issues.

Good luck!