xbox one elite controller series 2 needs repair but serial number not found

Hello I found this post as I am also having the same issue, I am looking at the serial number on the back of my official Xbox Elite Series 2 controller and trying to enter it when registering a new device. I have a broken joystick and am trying to look up the warranty or initial repairs but I am getting a "We couldn't verify the serial number. Check the serial number and try again." error message but I am definitely entering the serial number in correctly. So confused on what to do and still need help with repairs on my controller.

The Elite Series 2 controller has a 1 year warranty.

If your controller isn’t working and needs replacing, go to https://beta.support.xbox.com/help/hardware-network/controller/controller-warranty and
enter the controller’s serial number at the bottom of that page. For the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower centre on the back of the controller.

Perhaps support can help you register the controller?

https://support.microsoft.com/en-us/help/contactus

Greetings,



I am , an Xbox Ambassador & Security Researcher & Player like you.

To verify if an Elite Controller is Real;

The Xbox Elite 2 lacks the silver strip on top of the controller and has a textured, rubberized grip instead of plastic handles.

Model number

The model number is on a printed label inside the battery compartment.

Serial number

The Xbox Elite Wireless Controller Series 2 has a 14-character serial number in the lower center on the back of the controller. You can register the serial number to check if it was manufactured in your country and is original.

Sincerely,

Hello in order to send the control through repair you have to go through the Xbox support page and repair. You need to make sure you have the controllers serial number on the site. The serial number is found behind the batteries on the controller. Once
the serial number is entered it will let you know if the controller is still under warranty. That way you will be able to send it through repair if possible.