Xbox One elite controller series 2 "A" and "Y" poor button responsiveness

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Unfortunately, problems like this can only be solved by repairing or exchanging the device with a new one, so since you still have your warranty I suggest you activate it to replace it with a new one, to do this you should follow the instructions in the article below.

https://support.xbox.com/en-us/help/hardware-ne...

*Thank you in advance for contacting, I hope this can help you.

As I have learned from my recent chat.

After 10 months of normal use (not even, since I only play a few hours a week), I now have a 230$ paperweight that looks like an Elite Series 2 controller.

Sorry only option would be to have it fixed through warranty...but since its expired that cant happen. No other options would be available through Microsoft or XBox.

Hi all,

One of our Support team, mentioned a solution that is easy and fast to do. May we know if anyone from here have tried to do remapping their Controller's button? If this is the first time you have heard about this. Kindly check this quick video of how Xbox Elite Wireless Controller Series 2 works - https://www.youtube.com/watch?v=qflhejZNTGA

Now, this advance Controller offers exclusive option to create profile to customize button mapping that you can do using Xbox Accessories app. Here are steps on how to create a controller profile:

1. Using your Xbox Elite Wireless Controller Series 2, open the Xbox Accessories app.
   
2. Scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
3. Select New profile, give your profile a name, then configure your changes. For example, if you reassign D-pad down  on the face of the controller to the Y button , then the D-pad down  will act as the Y button  going forward.
   
4. When you’re done, press the B button  for the changes to take effect.
   

Create multiple profiles in the app and switch between them using the built-in Profile button.

1. Open the Xbox Accessories app, scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
2. In Profiles, select a controller profile you’ve created or create a new one.
   
3. Choose a slot.
   

You can assign a slot for up to three profiles. Press the Profile button on the Xbox Elite Wireless Controller 2 to switch between them. When no bars appear lit below the Profile button, the controller is using the default button mapping.

Assign Shift key button:

Assign buttons to act as shortcuts for system actions like “Record that” and “Take screenshot.” When you select a button to remap, choose Primary or Shift, go to the Action tab, then choose an action from the list. When you’re done, press the B button  for the changes to take effect.

Note System actions are currently not available on Windows 10.

Resources:

Customize an Xbox Wireless Controller | Xbox Support

Get to know your Xbox Elite Wireless Controller Series 2 | Xbox Support

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

Use Shift with your Xbox Elite Wireless Controller Series 2 | Xbox Support

Hope that helps! We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Kind regards,

Hi ,

Thanks for taking the time to ask this question here on the forums. Regarding the thumbsticks on the new Xbox Elite controller series 2, the calculations refer to actions that can be taken by the thumbsticks themselves, so it essentially the following (pardon
for the loose translations):

• Radial - based on radius of full or half-circle movements made by the thumbstick,
• Independent axis - based on the X or Y axis (up/down, L to R movement)
• True Diagonals - would mean true 90deg diagonals based on the X/Y axis

For further information regarding any settings on this particular controller, I'd recommend checking out the following support articles that can detail what can be done more explicitly:

Get to know your Xbox Elite Wireless Controller Series 2


Adjust the thumbsticks on your Xbox Elite Wireless Controller Series 2


Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  


In general, it would be a good idea to test out different settings, just to see what works best for you and makes you more comfortable in gaming with the controller.

I hope that this information helps out!

Oh okay , thank you very much for this response.