Xbox one elite controller right trigger problem

Hi Chaz,

Thanks for reaching out to us here on the Forums!

We understand the concern regarding the controller scratches. It should not be a problem since you did not open up the device or make changes to it.

When packaging the controller just make sure to use bubble wrap or something to keep it in place during shipping. Also, make sure to place your case number inside the box as well as on the outside.

Check out our Info about warranties, extended service plans, and Terms & Conditions for your device.


I hope this helps

It will be fixed probably.. Even if it has some scratches

i found its most useful especially on the elite controller to set deadzones on the xbox accessories app if not id map one of your paddles to the right trigger for BF1

Obviously practice, but I found that the trigger stoppers on the Xbox One Elite controller really help.

Hi there!

Thanks for replying! In relation to the Elite controller, it does come with after sales service in that the warranty on the device itself is 1 year and covers the functionality of the controller (responding to buttons, thumbsticks, bumpers,etc). If you've
already performed troubleshooting on your Elite controller and would like further information on getting it serviced, then we recommend giving a look at our support article entitled

Servicing your Xbox Elite Wireless Controller. Below are some other links related to the Elite controller that may help you with troubleshooting prior to getting your controller serviced.

Xbox One Wireless Controller Solution

All about the Xbox Elite Wireless Controller

Troubleshoot triggers on the Xbox Elite Wireless Controller

I hope that this helps out!