Xbox One Elite Controller left thumbstick is drifting.

Has anyone else experienced a similar issue with their new Elite controller?

:)

 

Xbox One Elite Controller Right Thumbstick is Drifting

Xbox One Elite Controller Right Thumbstick is Drifting

 

Xbox One Elite Controller left thumbstick is drifting.

As the title indicates, my left thumbstick is drifting. I have tried to obtain a replacement through the service center but I beleive there is no offer available?

I got the controller as a gift and I feel as though it is out of warrenty. Recommendations?

 

Yes, only it's my right thumbstick. It's also extremely loose.

 

Yes right thumb stick for me.

 

Ugh, my right thumb stick won't move correctly in die angle directions.....

I can speed up movement horizontally and vertically but once I go down or upwards In a Die Angle fashion it slows down to a crawl. :/

 

Hey there to everyone having drifting issues with their controller!

Sorry to hear that you're having this issue out of the box, definitely want you to have a 100% functional controller. Have you tried reaching out to your retailer for an exchange? I know supplies may be limited in some areas, but it's possible your store
may have extras in case of needing an exchange.

If your store isn't able to exchange it your next best option would be to set up a Repair/Replacement for the controller. To set that up, head on over to our
Online Service Center and register your Xbox One if you haven't done so already. After you register your console you can set up a Repair/Replacement for the controller under accessories.

Once again I'm sincerely sorry to hear about this issue you're experiencing. Definitely want to see you with a working controller ASAP. Please keep us in the loop with how it goes.

 

Mister Maka,

Here's how my experience went: terrible.

The retailer I bought the controller from, Amazon, does not accept exchanges, and is completely sold out. So my only option with them would be a return.

In an effort to get an Elite, I decided to contact Microsoft support to see if they would honor their manufacturer's warranty.

The only way that they would send me a functional controller is if I sent them my brand new broken one, and that I PAY FOR THE SHIPPING ON MY DIME.

That is absolutely abhorrent. To sell me a broken controller and expect me to pay more to get a working one is the definition of garbage customer service.

I am sending the controller back to Amazon for a refund and I will not be purchasing one again.

 

An option in the Xbox Accessories app to allow you to relearn the centre position of the controller thumbsticks would be nice plus useful for all controllers.

 

Really sorry to hear of your experience Man Of War.

Can you clarify if you had Instant enabled for your stick sensitivity? Also, if you still have your controller I would like to look into this a bit more. Thanks!

 

Im with Man of War here in that selling broken, unreliable equipment in such limited quantities is pretty bad but then expect you to pay for shipping and in the mean time be without a controller for 3 weeks? Unacceptable. I to am having issues with my Elite
controller but it is the left thumbstick that has become loose and clicks in and out of place. For the money I spent on the "Elite" console there seems to be nothing "Elite" about it. For $500 i would expect it to last longer then the 6 days Ive had it. Gamestop
is totally on board with helping me out with an exchange but their hands are tied since this was released with such limited qualities and if they do get any in it will be outside the 30 day grace period so i guess my only option is send it to MS and im sure
MS is just hoping I buy a new controller in the mean time while I pay them to fix their product so in the end they just win And im sure once they fix it and send it back it will never be right and it will never be the same and probably brake again, and again,
and again....what a fool I was for buying such junk.

 

Have you guys read up on the controllers and how to set dead zone and sensitivity and calibrate them?

Granted I know there's a lot of false advertising going around that the $150 Elite controller was supposed to be more durable, this is a big fat asterisk (**), certain parts are more durable, except the controllers weakest point was never fixed, that's the
analog modules that keep breaking, they're using the same defective ones they put in standard controllers into the new elite controllers, what a waste of craftsmanship Microsoft, apart from that everything else about the controller is solid except that one
important thing they still ignored (sheesh), if there's a most common mechanical problem with Xbox One controllers it's the modules breaking and they have done nothing to remedy this.

On the other hand, the Xbox 360 modules are of far superior construction, those controllers like a good wired one goes for only $30 for the official Microsoft branded one, 1/2 the price of the XBO controller and will last for years (not months), except they
made sure it won't work with your Xbox One (but it will work with your PS4, oh the irony there).

Hopefully it's not the case your modules have broken, maybe it's just that your dead zone needs adjusting and maybe the sensitivity. This being the case, this might also solve issues with other peoples XBO controllers that don't have elites, the ability
to adjust dead zones; think about that Microsoft... unless you want people buying new $60 controllers every few months, I think you've probably thought about this more than making sure peoples *** doesn't break.

 

Could someone from Microsoft officially confirm or deny whether the Xbox Elite controller thumbstick modules are actually identical to those installed in the standard Xbox One controller?

I daren't take mine apart due to warranty, though i have spent some time looking at all the best quality pictures i could find of both the controllers dissassembled; i thought i could see tiny differences in the modules themselves, but i can never be sure.

I could see that the circuit board on the Elite was of a different design, with the microsoft trademark printed on the front to the top left, and below where ABXY sit. Having used the controller for the week that i've had it, i can certainly say that it
feels of better quality. That being said, i was using a third party 360 controller prior, and haven't had a proper feel for the standard One controller as of yet.

I have also played around in the app, moving the deadzones as close to 0 as possible, and as far as i can tell, my sticks seem to be perfectly centered, and the modules appear to be of good quality.

I hope Microsoft will respond to this enquiry, because as fond as i am of this controller, and their recent generous gift of Windows 10, i've never been a fan of corporations ripping off customers and then refusing to acknowledge the problem existing in
the first place. Both good and bad things stemmed from the way the global economy developed, and personally i think capitalism could work well if the people at the top weren't so greedy, anyway, my point is; don't make it worse by *** on those that have actually
accepted this materialstic world.

 

Hey there Old and Putrid.

We don't have specifics to share on the internals of the Xbox Elite controller, but the overall build quality is much different than the standard controller. As mentioned, opening the controller voids the warranty and it's something we definitely do not
recommend.

In the future please be sure to create a new thread rather than bumping old threads, as this thread is back from November. Thank you