Xbox One Elite Controller Grip keeps coming off

Koopa is Life · Dec 3, 2017

My parents bought me a Xbox elite controller for Christmas last year and now the grip on the back of the controller are coming off. Is it possible for me to get another controller or how would I fix this?

:)

Hordie · Dec 3, 2017

elite controller handle grip coming off

Hi Killa MikeTitan,

Sorry the grip is coming off your Elite controller. Unfortunately Xbox accessories only have a 90 day warranty, and this includes the Elite controller. If you did purchase on day one, then the warranty would be expired. Your only option would be to replace
the controller, or try to use an adhesive to get the grip to stick back down.

Feornic · Dec 3, 2017

Elite Controller Grip Coming Off

Pretty simple problem. One of the hand grips on my Elite controller is peeling off. The controller still works perfectly, but the comfort has gone out the window. I tried some Krazy Glue and held it in place with rubber bands, but that did nothing. I've
done a chat with support, but their solution was to send it back and pay full price for a new one. Obviously I don't want to spend another $150 to replace a fully functional controller, but it is incredibly difficult to use it with one of the grips digging
into my hand.

OK Fowl · Dec 3, 2017

Here is the info on getting the elite Controller serviced.
Servicing your Xbox Elite Controller You will put in a service request
here: https://support.microsoft.com/en-us/devices
under your console. Change the category to Accessories and then under select issue type select Elite Controller. Then input your PID number from the controller and click create repair order.

Hordie

Hi Killa MikeTitan,

Sorry the grip is coming off your Elite controller. Unfortunately Xbox accessories only have a 90 day warranty, and this includes the Elite controller. If you did purchase on day one, then the warranty would be expired. Your only option would be to replace
the controller, or try to use an adhesive to get the grip to stick back down.

OK Fowl

Here is the info on getting the elite Controller serviced.
http://support.xbox.com/en-US/xbox-one/accessories/servicing-elite-controller You will put in a service request
here: https://support.microsoft.com/en-us/devices
under your console. Change the category to Accessories and then under select issue type select Elite Controller. Then input your PID number from the controller and click create repair order.

Epic Louie

I only use Elite controllers. I had a couple of the black ones, but the rubber grips kept coming off. I'm currently using the white Elite controller. I've had it for about 7 months now, with no issues yet.

arch51002

The grip of my elite controller started coming off a few days ago, I keep trying to contact Microsoft about it but it's impossible, they send me to a website if I want to request a replacement controller and when I enter the number on the controller it says
it does not match the code for an Xbox product.

darrenmonk

I have 2 elite controllers myself and out of warranty but both controllers have the grips and underside of the rubber coming off .

Question the new xbox 1 elite controller 2s are coming out in november here in the Uk but what proof do i have that the rubber is not going to start peeling of theses because if i order 2 that's £320 when the rubber starts coming off which isn't good at
all for the price i might as well be paying for 2 scuf controllers . Is xbox giving any of us elite 1 uses a discount for buying elite 2s ? because owning the elite 1s where the rubber comes of in less than 12 months is not good and puts me off buying the
new ones when they do come out .

Xbox One Elite Controller Grip keeps coming off