Xbox One Elite Controller Design Flaw

o Minimal · Aug 20, 2017

Hey there! I’m finding myself quite annoyed with one of your company’s policies. I’ve purchased your most premium accessory, the Xbox One Elite controller, and had a pretty mixed experience. While I absolutely love the design, finishes,
and apparent build quality, I seem to be suffering from a rather infamous design flaw—bumpers breaking and removing from the controller. I know three people who have replaced their Elite controller over five times. And even if I didn’t have personal anecdotal
experience, the internet and even your own forums are absolutely rife with customer complaints about this now notorious design flaw. I have sent in my controller for repair once already after three months of use. Much appreciated, thank you for replacing it.
Found it odd you never asked for the original back. Tonight, the replacement controller’s LB button broke yet again, forcing me to contact your customer support for a replacement. This time, I was told that I would first need to send in my newly-broken replacement
controller at MY cost to ship. I was told this was in order to avoid sending me endless controllers to keep. Makes sense. I don’t mind sending in my controller first (it doesn’t even work right now…) but having to pay out-of-pocket for shipping for a warranty
replacement is really, really lame. I’ve been an Xbox owner since launch day 2001. I’ve been an Xbox Live member for at least thirteen years. I’ve spent more money on Microsoft products than I’d like to publicly admit, likely tens of thousands of dollars.
Microsoft offers just one premium peripheral, the Elite controller, which has a notorious design flaw that you completely refuse to address. Fine, that’s cool. I understand the potential awful PR, as well as the logistics and ramifications of replacing millions
of dollars in hardware. I feel you. But please, for the love of God, give your customers a shipping label to send products to you. This is the first time I will be paying for shipping to return my controller and, as you probably know from statistics, I will
be sending it in again as the left bumper inevitably will break yet again in three months, then again and again as you refuse to address this. The entire circumstance sucks – lifetime Xbox customer, super premium product, design flaw you refuse to address,
send in my controller every twelve weeks, and now I have to pay $10 each time I do. Please do something about this, starting with ensuring that ALL shipping charges are covered for warranty replacements. I replaced my Samsung Galaxy S7 recently and they provided
a shipping label. Be like Samsung. Samsung didn’t make me pay.

:)

MERCSIXX2 · Aug 20, 2017

Xbox Elite controller Has a Major Design Fail with RB and LB

Xbox Elite controller has a MAJOR DESIGN FAIL in the RB and LB buttons because Microsoft used Extremely thin plastic connecting Lb and Rb to each other causing them to break under normal game play. So please Phil Spenser do the Xbox games right and make
an Xbox Elite 2 controller with the new design from the Xbox one s FOR PROJECT SCORPIO thanks from and true Xbox game for 9 years now also please make design labs work on Elite controllers so in other words Xbox Elite 2 should be the controller to come with
SCORPIO and it should be a in Design labs that would make a Huge difference for Xbox gamers.

marclesjones · Aug 20, 2017

Xbox design lab

Does the controller from the design lab come with bluetooth like the xbox one s and elite controllers or are they like the original xbox controller?

Dadwhite · Sep 18, 2017

Thanks for your feed back on the shipping label information. This sounds like something that needs to be posted on the feed back forum so users can vote on it if it has not already been posted there. The feed back forums is where ideas can be put out the
general community and they vote on it, as it grows in popularity Microsoft looks at these to see if they should implement these ideas. Please jump over the the forums and search to see if someone else has not already post this idea, if not please post it
(your idea you should get credit for it) and I will be looking for it myself to vote on this one.

Dadwhite · Nov 1, 2018

Thanks for your feed back on the shipping label information. This sounds like something that needs to be posted on the feed back forum so users can vote on it if it has not already been posted there. The feed back forums is where ideas can be put out the
general community and they vote on it, as it grows in popularity Microsoft looks at these to see if they should implement these ideas. Please jump over the the forums and search to see if someone else has not already post this idea, if not please post it
(your idea you should get credit for it) and I will be looking for it myself to vote on this one.
Click to expand...

Sorry forgot to past the forum link: Xbox Ideas, powered by UserVoice

Dadwhite

Thanks for your feed back on the shipping label information. This sounds like something that needs to be posted on the feed back forum so users can vote on it if it has not already been posted there. The feed back forums is where ideas can be put out the
general community and they vote on it, as it grows in popularity Microsoft looks at these to see if they should implement these ideas. Please jump over the the forums and search to see if someone else has not already post this idea, if not please post it
(your idea you should get credit for it) and I will be looking for it myself to vote on this one.

Dadwhite

Thanks for your feed back on the shipping label information. This sounds like something that needs to be posted on the feed back forum so users can vote on it if it has not already been posted there. The feed back forums is where ideas can be put out the
general community and they vote on it, as it grows in popularity Microsoft looks at these to see if they should implement these ideas. Please jump over the the forums and search to see if someone else has not already post this idea, if not please post it
(your idea you should get credit for it) and I will be looking for it myself to vote on this one.

Sorry forgot to past the forum link: https://xbox.uservoice.com/forums/363186--new-ideas

Kitran

You'd be much better off replacing it with the better standard controller. They're made much better than the Elite.

The problem is that the standard controllers don't have the weight like the elite has. I have really come to like the elite, except the two major design flaws. :/

DeathJesta105

Crap design for the LB/RB for the Elite Controller, with a thin piece of plastic joining them which bends every time you press one of them.

The rubber grips are rubbish too and begin peeling off, expanding so they no longer fit into the space they were originally fitted into.

Microsoft's response for both issues is "buy another one", which for an accessory which is branded as Elite is crap, especially with the obvious substandard design flaws this controller has, just smacks of their complete disregard for their customers.

xTOGxDARKxMISTx

Update! I’m on my third controller and the RB is beginning to do it again. It has to be more than a bad batch. It has to be a design flaw in the controller if all of the controllers I’ve gotten have the same problem. Hopefully they release an updated version
of the elite.

Xbox One Elite Controller Design Flaw