Xbox one elite controller aux port not working

Hi Khoooi,

Thanks for coming to the forums. Here is a guide that will get you to the request a call from support.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Another thing you can do, if your controller is under warranty, you can register it for repair. To do this, just go here.

Hope all will work out nice for you.

Hi Derek,

Thanks for your post. If the 3.5mm jack is not working on the controller, there could be a physical issue with it. To correct this, check out our

Device Support page or visit the
Contact Us portal to get in contact with an agent to explore options for service orders for this controller.

I hope this information helps, thanks again.

Tried this, it did not work for some reason, but even if it did ...it would still take up the port on the controller that he uses for his headset for chat.

It's really not that important to me to buy a whole new speaker system. I just thought if the hdmi to displayport wire was supposed to transmit audio then maybe it was a setting in xbox or the pc that needed to be changed to get the speakers to switch between
the xbox audio and the pc audio.

A friend suggested an adapter to go from the xbox audio s/pdif port to a 3.5 mm aux, but I only find special fiber optic ones that won't work with a standard 3.5 aux port.

I think my controller aux port might be broken