Xbox One Elite Controller Action Button Problem

Try doing a hard reset EXACTLY like this. Press the power button on the front of the console for 10 seconds or until the power shuts down completely. Then unplug the power cord from the back of the console for five minutes. Plug the power back in and
power the console back up. Once it is up and operational test the results. Let us know. Good Luck!!

Try as the previous comment mentioned, but also check to see if your controller is set to a different mode with different button mapping.

support.xbox.com/.../troubleshoot-buttons-controllers

That link will help you trouble shoot the buttons if nothing works. If all else fails, if you have a receipt and are within a certain time frame you can try and take it back to place of purchase and request a refund or replacement.

You can also request one from Microsoft, by sending in your faulty controller with all the removable and customizable pieces taken off and just sending in the BARE controlller. This next link will help you figure out how to get your controller serviced:

support.xbox.com/.../servicing-elite-controller

Hi all,

One of our Support team, mentioned a solution that is easy and fast to do. May we know if anyone from here have tried to do remapping their Controller's button? If this is the first time you have heard about this. Kindly check this quick video of how Xbox Elite Wireless Controller Series 2 works - https://www.youtube.com/watch?v=qflhejZNTGA

Now, this advance Controller offers exclusive option to create profile to customize button mapping that you can do using Xbox Accessories app. Here are steps on how to create a controller profile:

1. Using your Xbox Elite Wireless Controller Series 2, open the Xbox Accessories app.
   
2. Scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
3. Select New profile, give your profile a name, then configure your changes. For example, if you reassign D-pad down  on the face of the controller to the Y button , then the D-pad down  will act as the Y button  going forward.
   
4. When you’re done, press the B button  for the changes to take effect.
   

Create multiple profiles in the app and switch between them using the built-in Profile button.

1. Open the Xbox Accessories app, scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
2. In Profiles, select a controller profile you’ve created or create a new one.
   
3. Choose a slot.
   

You can assign a slot for up to three profiles. Press the Profile button on the Xbox Elite Wireless Controller 2 to switch between them. When no bars appear lit below the Profile button, the controller is using the default button mapping.

Assign Shift key button:

Assign buttons to act as shortcuts for system actions like “Record that” and “Take screenshot.” When you select a button to remap, choose Primary or Shift, go to the Action tab, then choose an action from the list. When you’re done, press the B button  for the changes to take effect.

Note System actions are currently not available on Windows 10.

Resources:

Customize an Xbox Wireless Controller | Xbox Support

Get to know your Xbox Elite Wireless Controller Series 2 | Xbox Support

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

Use Shift with your Xbox Elite Wireless Controller Series 2 | Xbox Support

Hope that helps! We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Kind regards,

I don't get the same problem as you but kind of similar. My Xbox one X turns itself on randomly and also suggest stopped doing anything when the A button is pressed on the home screens. It recognizes that you pressed the button, it just doesn't do anything.
If you hold the button down it might recognize it eventually. It does this with every controller I have so it's not the controllers.

I have the same problem you are having with the controller. In fact it's happening right now, I had to take the batteries out of the Elite controller and use the standard controller. It only happens with the X console and when using
the Elite controller. If I use the Elite controller on my day one edition of the One it never happened. Xbox support has no answers except the usual nonsense, which does nothing for this problem.

I read a bit into the controller made by Razer, it has 4 customisable buttons (2 on the back and 2 in between the bumpers)

On the Xbox Elite controller you can change all buttons so if you want your bumper to be the A button you can do that, and still have 4 extra buttons on the back. In the end it all comes down to which you prefer. The Xbox Elite controller is heavier because
it has steel components. The Razer Wildcat is lighter and has different features.

Razer Wildcat:
www.razerzone.com/.../razer-wildcat-xbox-one

Xbox Elite Controller:
www.xbox.com/.../elite-wireless-controller