Xbox One Elite Console and Controller Issues

Discus and support Xbox One Elite Console and Controller Issues in XBoX on Consoles to solve the problem; I recently bought a console Elite Bundle but have been having some issues since. 1) The controller very occasionally disconnects then reconnects... Discussion in 'XBoX on Consoles' started by McAdamstry, Dec 11, 2015.

  1. McAdamstry
    McAdamstry Guest

    Xbox One Elite Console and Controller Issues


    I recently bought a console Elite Bundle but have been having some issues since.

    1) The controller very occasionally disconnects then reconnects instantly, but enough to pause the game or ruin a multiplayer game.

    2) My Elite controller will read low battery when using a recharge pack but when using rechargeable batteries it is fine. I can then move the pack and put it in a standard controller and it reads a full battery

    3) *biggest issue* When I am recharging a pack by using the USB cord, if I remove the controller from the USB cord with the Xbox on, the controller can no longer connect to the xbox. The light on the controller stays on but the controller doesnt work. Sometimes
    a resync works but rarely. I have to do a hard reset to get the controller to work again.

    4) The 3.5mm jack works with standard headphones (I can hear sound) but using earphones (iphone) with a mic, I get a high pitch buzz and it is unusable. I have tried many iphone ear buds and all give the issue. If I plug my turtle beach in, the mic cuts
    in and out and my friends cant hear me. BUT if I use the adapter on the elite controller my turtle beach and iphone buds work fine.

    EB have said that I can swap it over but I am interested if other people have this issue or if it will be fixed with an update. I don't like taking things back but will if I need to as it is under warranty.

    Also, has anyone else noticed that the controller is buggy when using instant sticks setting?

    Thanks if anyone has help.

    :)
     
    McAdamstry, Dec 11, 2015
    #1
  2. d9sccr
    d9sccr Guest
    Xbox One Elite Controller Issues

    I just upgraded to the Xbox One Elite and have been having issues connecting both the elite controller and older controllers. Controllers will only connect to the Xbox One console after a hard reboot, after that, if the console is shut down, they won't
    reconnect until another hard reboot of the console is done. How do I fix this? I read the Xbox One controller FAQ page and tried all that without any luck.
     
    d9sccr, Dec 11, 2015
    #2
  3. Arminator
    Arminator Guest
    manette elite

    In order to sign up your Elite controller for a warranty repair, go to
    https://devicesupport.microsoft.com
    and if not already done so, register your Xbox One console.

    Click on the Xbox One console, and choose that you have issues with an accessory. From the accessory menu, choose the Elite controller.

    When you are asked for the controllers serial number, you can find that inside the battery compartment of the controller.
     
    Arminator, Dec 11, 2015
    #3
  4. Xbox One Elite Console and Controller Issues

    I have been noticing in the last week that 2 times so far I am playing a game and there would be a message that comes up says something to the effect, "please reconnect your controller" even though the controller was still on. That has been the only problem
    I have with the Elite console/controller.
     
    WeepySaucer9404, Dec 11, 2015
    #4
  5. McAdamstry
    McAdamstry Guest
    I have done a hard reset recently and so far so good. I did try a hard reset before and it didn't work so I don't know why this one has help. We shall see.
     
    McAdamstry, Dec 21, 2015
    #5
  6. Since my last post, for some reason I had to connect the wire to the controller for a couple of weeks in order to play anything because for whatever reason, even though the battery for the controller was fully charged, the controller would not stay on without
    the wire connecting it. It was like I didn't have a rechargeable battery or any batteries in it at all and wasn't getting any power without the wire. In the last day, I unplugged the wire from it to see if it would let me use it wireless and so far it has
    been working without the wire but I am not sure how long that would last. I
     
    WeepySaucer9404, Oct 31, 2018
    #6
  7. DebonaireLine Win User

    Xbox Elite wireless controller series 2 bluetooth problem!

    Is there a difference between the Bluetooth on the Elite and the one on the regular Xbox one controllers. My other controllers connect without an issue, but not the Elite.
  8. Arminator Win User

    manette elite

    In order to sign up your Elite controller for a warranty repair, go to
    https://devicesupport.microsoft.com
    and if not already done so, register your Xbox One console.

    Click on the Xbox One console, and choose that you have issues with an accessory. From the accessory menu, choose the Elite controller.

    When you are asked for the controllers serial number, you can find that inside the battery compartment of the controller.
  9. XBF Javier R Win User

    Problema de Conectividad Control Elite Xbox (Connectivity Problem Control Elite Xbox)

    Hello again Rodrigo,

    Have you by any chance attempted to connect the controller directly to the PC through a wired connection?

    As well, you have mentioned that the controller that came with the Xbox One console is recognized on the PC, but that the elite controller is not recognized at all on the PC. This same elite controller, does it have any issues with connecting to the Xbox
    One console?

    Clarify this information and we'll await your reply.

    Best wishes!
  10. albie™ Win User

    Xbox One Elite controller not working anymore after (failed?) Xbox Accessories firmware upgrade

    Hi Neecko92,

    Seems like the only workaround now is to connect your Elite controller to a Xbox One console, and update your Elite controller via the Xbox One console. Then it will work on your PC again.
  11. nuclearrival Win User

    order new elite controller sticks

    Hey there!

    In order to register accessories (ie controllers) on the
    Device Support
    page, you need to have your console registered first. So go ahead and register your console (even though it's not the issue currently), and then you should be able to register your Elite controller as an accessory. At that point, you should
    be able to order parts from that page as well.

    Let us know if that helps or if you still have issues. :)
    thank you for the reply

    i have 5 registered xbox one consoles, but the elite controller was bought seperate, not bundleled with an xbox one.

    it will not accept the serial number from the elite controller...
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Xbox One Elite Console and Controller Issues

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