Xbox one DVD drive not reading

J3st3rdad · Nov 30, 2016

DVD drive doesn't read some discs, have to hold disk for a second then let it go, even then doesn't always work. Videos online shows disc not seating in drive, support says no record of this problem.

:)

KARM20000 · Nov 30, 2016

xbox dvd drive not reading discs

I dident have warrenty anyway so why would I pay $100 and have to wait 4+ weeks to get it back?

I was just asking to see if you guys knew what the problem was or how I can go about fixing it myself.

MisterFizzle · Nov 30, 2016

xbox dvd drive not reading discs

Hey there KARM,

Sorry if I misunderstood.

When you say you "swapped out the dvd drive" what exactly did you do? It sounds like you physically opened and modified your console.

If that is the case, then you will not be able to get a repair, which it sounds like your console needs.

Miss Ghidorah · Dec 2, 2016

Hi there J3st3rdad -

Are you still experiencing this issue? Let's have you go through this troubleshooting article outlining
problems with discs on your Xbox One if you haven't already.

Hopefully that works out!

Obsessive Power

Hi,

Sounds like the laser in your console's Blu-ray drive has a hardware issue.

To test if your Xbox One X has issues reading discs, try playing a DVD movie disc. If can't read DVD movie discs either then your console has a hardware fault.

Note: It must be a DVD movie disc, not a Blu-ray movie disc.

There are two lasers in the Blu-ray drive, one for reading Blu-ray discs and one for DVD discs. Xbox One games use Blu-ray and the 360 console used a DVD drive.

Theory of Game

You would need an external drive to play HD-DVDs, as the Blu-Ray drive in the Xbox One cannot possibly read the HD-DVD format. Since HD-DVDs are no longer being made, I'd say it's extremely unlikely that HD-DVD support will be added to the Xbox One.

Obsessive Power

Hi,

Unfortunately it sounds to me like your Optical drive has developed a fault. There are two lasers in the drive assembly, one for reading Xbox 360 games and movie DVD discs and one for reading Xbox One and Blu-ray discs.

To see if your drive is failing, try playing regular DVD movie discs (not an HD movie discs as these are on Blu-ray format). If the DVD films fail to play then your drive is faulty and you'll need to send the machine to have this repaired.

Xbox 360 games are on DVD discs.

Obsessive Power

Hi,

Verify that your consoles drive is functioning. Try playing a DVD movie disc, not a Blu-ray disc.

If your console will not play DVD then the drive has hardware fault.

There are two lasers in the blu-ray drive. One for reading DVD and Xbox 360 games and another for Xbox One and Blu-ray discs.

Obsessive Power

May I point some things out.

Xbox one games on disc are stored on Blu-ray discs. Only the Xbox 360 and the original Xbox use the 'DVD' format.

What difference does this make?

All Blu-ray drives can read DVD discs as well as BD discs, but the laser diode to read DVD discs work at a different frequency to Blu-ray. As I understand it, these diodes are contained in the same package in the drive.

If a hardware fault occurs with the drive, it may manifest with ability to still read BD discs but not DVD, or the other way round.

If your console can't Xbox 360 games, but can read Xbox One games, it usually means the drive is faulty.

Xbox one DVD drive not reading