Xbox One downloads stopping around every 30 minutes/hour

HamletOBarnum · Apr 5, 2015

Game downloads randomly stop without an error code besides the "Installation has stopped" notification. I have tried hard resets and internet reconnection but the problem persists

:)

bAby Rambo2 · Apr 5, 2015

Charter and Xbox Live

I've also had these problems and it gets very annoying, the internet seems fine during the summer but from November to around may its terrible on my xbox, disconnecting me from xbox live around every hour or every 30 minutes when I'm in a party

XxFreezeMasterX · Apr 5, 2015

xbox one disconnecting from xbox live

Recently my xbox one has been disconnection from xbox live every 30 minutes to an hour. I have two xbox ones in my house and one of them does not get disconnecitng, only my xbox gets disconnected. My NAT type is open and my wifi is fine. I reset my xbox
and turned on/off my router. Why is my xbox one getting disconnected from xbox live every 30 minutes?

Mister Beep · Apr 6, 2015

Hey there HamletOBarnum!

Sorry to hear about the issue! Could you post back with the following information along with your detailed network statistics?

To see your detailed network statistics, follow these steps:

Press the menu button on your Xbox One controller and select 'Settings'.

In the Settings menu, select 'Network'.

Under the Troubleshooting group, select 'Detailed network statistics'.

Post back with each of the results.

Additional information required:

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?:

Wired or Wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/No/Unknown:

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter:

Who is your ISP? (Internet Service Provider):

Mister Beep

Hey there HamletOBarnum!

Sorry to hear about the issue! Could you post back with the following information along with your detailed network statistics?

To see your detailed network statistics, follow these steps:

Press the menu button on your Xbox One controller and select 'Settings'.
In the Settings menu, select 'Network'.
Under the Troubleshooting group, select 'Detailed network statistics'.
Post back with each of the results.

Additional information required:

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?:

Wired or Wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/No/Unknown:

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter:

Who is your ISP? (Internet Service Provider):

Lord Dirt

2 and a half hours? One chapter takes around 1 and 1/2 hours and anther takes around 30 minutes. So you beat the other three chapters in 30 minutes combined? WOW!

bAby Rambo2

I've also had these problems and it gets very annoying, the internet seems fine during the summer but from November to around may its terrible on my xbox, disconnecting me from xbox live around every hour or every 30 minutes when I'm in a party

ChubsMcFatFlabs

Been waiting for live to start working right for 6 hours now, they went from posting updates every 30 minutes that told us nothing to posting updates every hour that tell us nothing. now they have missed their own hourly "tell you nothing" mark by over an
hour and a half. Did they just stop even pretending to try?

DSaddy

30 minutes? Got it this morning, took around 5 minutes to download and install.

Xbox One downloads stopping around every 30 minutes/hour