Xbox one download issue

Heya!

When running into issues with slow downloads we recommend following all of the steps on the

slow downloads guide.

If all of those steps fail can you send us your current NAT type, detailed console network stats(Settings>Network>Network Settings>Detailed Network Statistics), and a photo of the console's physical location?

We will be here to assist further if needed!

Hello, the steps on the guide did not help my issue.

So, my xbox is located behind my sceen and there wouldn't be any difficulties about the placement, because everything can run fine. And it has been in loads of different places before and has had the exact same issues.

When it comes to my current NAT type it says "Moderate"

And my detailed console network status is:

Downloadspeed: 69 Mbps

Uploadspeed: 95 Mbps

packet loss: 0%

MTU: 1500

latency: 29 ms

Hope that we can find a solution to this problem.

Thanks

Thanks for that info.

A moderate NAT would definitely, cause issues with downloads and updates.

Let's go through every step on
the NAT guide to try and get that back to Open.

Once the NAT is open let's have you test a quick download of some content you own and let us know how that goes!

Hey, thanks for the reply. But unfortunally it still doesn't work. It did help a little bit, but it still continues to stop completly with the download. And yes my NAT-Type is now on "Open"

Heya!

When running into issues with slow downloads we recommend following all of the steps on the

slow downloads guide.

If all of those steps fail can you send us your current NAT type, detailed console network stats(Settings>Network>Network Settings>Detailed Network Statistics), and a photo of the console's physical
location?

We will be here to assist further if needed!

Hello, the steps on the guide did not help my issue.

So, my xbox is located behind my sceen and there wouldn't be any difficulties about the placement, because everything can run fine. And it has been in loads of different places before and has had the exact same issues.

When it comes to my current NAT type it says "Moderate"

And my detailed console network status is:

Downloadspeed: 69 Mbps

Uploadspeed: 95 Mbps

packet loss: 0%

MTU: 1500

latency: 29 ms

Hope that we can find a solution to this problem.

Thanks

Hello,

Just a simple question but have you memory enough to download it?

It happens we think we have it and unfortunately, we were wrong.

Try to delete a game or app to be sure to get space needed.

Before it, you can just turn off your xbox by staying pushed on the power button until it is stopped, wait 15 seconds and restart it.

I hope it will help you (it sometimes happens to me).

I’m downloading a game and it’s stopping in the same spot, and I kept retrying it. I reset my Xbox, unplugged it, and my WiFi is perfect

I have the same problem with trying to download the netflix app. It gets to 95% and doesnt download anymore and causes my xbox too freeze. Been like this for the past 2 weeks. I tried resetting xbox, wifi connection nothing seems to work

Hello GlennOoten,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. Is this issue occurring with multiple games or a single game? Is the game that you are trying to download a backwards compatible game?
Does an error message or error code appear when you test the network and multiplayer connections in

the network settings? Be sure to let us know the results GlennOoten!