Xbox One Down, NAT Moderate, yet connected to internet

GhostHuntermom · Jul 17, 2014

I just tried signing on and it says that I can't access Friends, Internet Explorer, etc. Yet when I go to my Internet connections, it says I am connected. Well NOW it keeps signing me out of XBOX One on my console, it keeps saying that I need t o sign in
with a controller, when I do that, it says they couldn't sign me in and to check account on xbox live, but I can't check that because it won't let me.

I live in Missouri.

My Nat is Moderate

What is going on? Now I can't even sign into my own games now? I can't access internet on xbox one, but can access it on my computer.

Someone please help!

:)

bburzycki · Jul 17, 2014

Xbox Messaging - Why is it so terrible? Or is it me?

Test Results:

Internet Connection: Connected

XBox Live Services: Up and Running

Xbox Multiplayer:

NAT TYPE: Moderate

Server Connectivity: Connected

Performance:

Latency: 16ms

Packet Loss: 0%

While it says moderate I play online quite a bit with no issues with voice or games

UltimateBerzerkStyle · Jul 17, 2014

Xbox One loses Network settings during instant on mode

Hi all, hope someone can help me with this.

My xbox one recently started to lose the internet settings when waking up from instant on mode. If I reenter SSID and PW manually it still won't work. The only option I have is to shut it down completely (pressing the power button a couple of seconds) and then turning it on again. Then, the settings are all back and it connects again automatically. The issue started some weeks back I guess.

- I am in the preview program
- My NAT is moderate, when running connection test in settings, message sais it's all good
- My xbox is connected to a power surge (but has been before too when all worked fine)

WTF? any help would be appreciated. thanks

Anteater13 · Jul 17, 2014

Hi, sorry to hear you are having this problem. The issue it most likely related to the current service alert

support.xbox.com/.../xbox-live-status. Xbox live core services are being affected on xbox one. They are aware of the problem and working to fix it. You can keep an eye on that website for updates.