Xbox one does not appear image

Hello there @cayasd, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the console situation; However, I believe your console might need just a system refresh to perform the system update successfully. I would like you to go through the following steps to perform a quick power cycle.

I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still getting the same issue, I would like you please to kindly follow the instructions below to physically reset your console:

- Turn off the console unplug all the cables then re-plug them back again.

- Since the console is an all digital one, click on the "Bind" button, after 10 seconds click the home "X" button just once without letting go of the button. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

In case all previously mentioned troubleshooting steps weren't helpful, the next solution would be to perform an offline system update. In the link below you will be directed to everything you need to know about the offline update and how to run it.

The link: Perform an offline system update | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Olá @ , espero que esteja tudo bem!

Obrigado por entrar em contato com o suporte do Microsoft Xbox Forum. Lamento saber sobre a situação do console; No entanto, acredito que seu console pode precisar apenas de uma atualização do sistema para realizar a atualização do sistema com êxito. Gostaria que você executasse as etapas a seguir para realizar um rápido ciclo de alimentação.

Convido você a realizar um rápido ciclo de energia desligando o console e, em seguida, desconectando todos os cabos. Após 2 a 3 minutos, reconecte-os novamente e reinicie o console.

Se você ainda estiver tendo o mesmo problema, gostaria de seguir as instruções abaixo para redefinir fisicamente o console:

- Desligue o console, desconecte todos os cabos e reconecte-os novamente.

- Como o console é totalmente digital, clique no botão "Bind", após 10 segundos clique no botão "X" inicial apenas uma vez, sem soltar o botão. Ao longo de todo o processo, você ouvirá dois bipes e chegará a uma página de solução de problemas. Em sua tela. Você precisará selecionar a opção "Redefinir este Xbox" e escolher "Redefinir e manter meus jogos e aplicativos".

Nota => A opção "Redefinir e manter meus jogos e aplicativos" não fará com que você perca seus jogos, mas esteja ciente de que você precisa estar completamente ciente do endereço de e-mail, bem como da senha de sua conta antes de tentar. exigirá que você entre na conta.

Caso todas as etapas de solução de problemas mencionadas anteriormente não tenham sido úteis, a próxima solução seria realizar uma atualização offline do sistema. No link abaixo, você será direcionado para tudo o que precisa saber sobre a atualização offline e como executá-la.

O link: Executar uma atualização do sistema offline | Suporte Xbox

Desejo a você um ótimo dia e espero que isso ajude você! Tudo de bom!

Atenciosamente

Fique seguro e jogue feliz!

But if I do that, I won't be able to see anything, because there is no signal on TV.

I have already tested turning the console off and on again.

I have already tested the HDMI input 1, 2 and 3 on the TV.

I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still getting the same issue, I would like you please to kindly follow the instructions below to physically reset your console:

- Turn off the console unplug all the cables then re-plug them back again.

- Since the console is an all digital one, click on the "Bind" button, after 10 seconds click the home "X" button just once without letting go of the button. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

In case all previously mentioned troubleshooting steps weren't helpful, the next solution would be to perform an offline system update. In the link below you will be directed to everything you need to know about the offline update and how to run it.

The link: Perform an offline system update | Xbox Support

All the best!

So how does my son access the gold edition ad - Ons?

The image of the game on Xbox reflects the standard version. Why is the gold edition not appearing on his screen?

Thanks for answering.

The code was exchanged successfully, but it does not download and it does not let me download it, it does not appear in the xbox, only in my purchases and it does not appear in the game either.

A



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purchase image