Xbox One Display Issues

Sicarius Elite · May 1, 2014

So I'm having a really inconsistent display issue with my Xbox One. It happens every now and then and I don't know how to fix it.

When I turn my system on sometimes it has a good few inches of black space and there is no sound output.

What confuses me so much is that it happens rather randomly. Some days I have no problem and other days it happens so I shut it off and come back in a few hours and its fine.

:)

Wet Apples · May 1, 2014

Display Issues on Xbox One

I was playing GTA 5 one night on my xbox one and I left it on a fuzzy screen all night long because I fell asleep. Ever since then, my TV pixelates very badly and I don't know how to really explain it. I linked a video down below of a youtube video that
I posted showing what is happening. At first, I thought my TV messed up, but I got a new TV and the same thing is happening. So I'm not sure if it is something with the console itself or maybe the HDMI cable but I am unable to find a thread with the same issue
as mine. This only happens on GTA 5. No other game does this.

Link to video:

As you can see in the video, it is pretty much impossible to play and I have no clue how to fix this issue or why it is even doing this.

M3tal Daz3 · May 1, 2014

Xbox one S display issues

Check this link for a possible solution:
https://support.xbox.com/en-GB/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

Sicarius Elite · May 1, 2014

I think I've figured out the problem. I'm pretty sure it's my TV.

Wet Apples

I tried both things and neither worked

WPAK

Hi there,

please try the power cycle steps on this link:
support.xbox.com/.../power-cycle-console

Make sure to wait after powering down until the power supply will at least be orange for 30 seconds before powering on again.

If that doesn't help you may also try to uninstall, power cycle console, and install game again.

Let us know the results

MRLitoNica

Great, there are 2 HDMI port on the console, make sure that you're using the one that says HDMI OUT to TV, also you're mentioning something about a 4K TV, remember that the Xbox one S does not support 4K, now if you have tried this and the issue is persisting,
after trying a different HDMI cable and a different TVs, I'd recommend you to check the warranty status of the console on account.microsoft.com/devices, remember that all Xbox one consoles comes with the benefit of 1 year of warranty, if the console is still
on warranty, place a repair order for the console to get it repaired as soon as possible!

M3tal Daz3

Try a hard restart and change the display settings from the system. Select a different video output and try the overscan in order to make sure that is the optimal display setting for your TV.

T3chnlgydude

Hi Crazyhecticlife

Have you tried power cycling the console? Below is a guide on how to do it:

Physically power cycle the console

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

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Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Disconnect and reconnect your console's power cable

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

Xbox One Display Issues