XBox One display issue

TimLambert71 · Sep 29, 2020

Hi.

I have an issue with my xbox one. The display has become fuzzy and discoloured. I have tried different hdmi cables and that does not cure the issues. I have also tried a different TV. When I try this newer 4K Tv I can get the xbox to display in the lowest
640 resolution but whenever I try and change it to something higher it loses the signal and will not display at all. I have ordered a new HDMI cable which comes tomorrow but this is on the back of already trying other cables which I know work for other purposes.

Thanks

:)

Wet Apples

I tried both things and neither worked

WPAK

Hi there,

please try the power cycle steps on this link:
support.xbox.com/.../power-cycle-console

Make sure to wait after powering down until the power supply will at least be orange for 30 seconds before powering on again.

If that doesn't help you may also try to uninstall, power cycle console, and install game again.

Let us know the results

MRLitoNica

Great, there are 2 HDMI port on the console, make sure that you're using the one that says HDMI OUT to TV, also you're mentioning something about a 4K TV, remember that the Xbox one S does not support 4K, now if you have tried this and the issue is persisting,
after trying a different HDMI cable and a different TVs, I'd recommend you to check the warranty status of the console on account.microsoft.com/devices, remember that all Xbox one consoles comes with the benefit of 1 year of warranty, if the console is still
on warranty, place a repair order for the console to get it repaired as soon as possible!

M3tal Daz3

Try a hard restart and change the display settings from the system. Select a different video output and try the overscan in order to make sure that is the optimal display setting for your TV.

T3chnlgydude

Hi Crazyhecticlife

Have you tried power cycling the console? Below is a guide on how to do it:

Physically power cycle the console

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

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Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Disconnect and reconnect your console's power cable

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

XBox One display issue