Xbox One disconnects from network and interrupts WIRED controller.

So I have had my Xbox One since March and this has been a recurring issue (even when I still had the wireless controller). My Xbox frequently disconnects and reconnects from my wireless network. When it disconnects it also interrupts my PowerA wired controllers
and causes them to stop responding for a minute or 2, and in game I get stuck doing whatever the last action the controller registered was. I have done all of the troubleshooting steps on xbox support and they fix the issue temporarily but it always comes
back a few days later. I also can't seem to find anyone else who has had this issue so I have no steps to follow from someone else having the same problem.

If anyone has a permanent fix for this I would appreciate the help, spinning in circles in-game every 2 minutes is getting quite frustrating.

(On a side note: when I try to setup a repair for network connectivity issues on Xbox Online Service Center it says I can only do by calling support.)

:)

 

Pro Evolution Soccer 2015 - First Glory: Exhibition Achievement

Thanks for your patience on this. The last thing I would recommend it playing the game while disconnected from Xbox Live, and if that doesn't work, try on an entirely different network connection. To disconnect the Xbox One from internet, follow the steps
below:

• Press the Menu button on your Xbox One controller and select 'Settings'.
  
• In the Settings menu, select 'Network'.
• On the network screen, select 'Disconnect wireless'.
• If you're wired in, simply disconnect the Ethernet cable.
• Reconnect to Xbox Live if you are able to earn the achievements.
  

Post back and let us know if that helps out! I'm sincerely sorry for any frustration this odd issue may have caused.

 

My DLC won't download

I think you went through all the steps you can try using wired instead of wireless or try to move your xbox closer to the Internet, other things interrupt the wireless like the controller, anything that is wireless will interrupt your xbox connection

 

Hey there. I'm not sure what steps you've tried, so I'll list what I would try.

First, make sure your console is plugged directly into the wall, not a power strip. There could be a power issue causing this. If it is, it sounds like this is a hardware issue, not software, so I don't know that any of that will help, and you will probably
have to arrange a repair anyway, but next I would:

Clear your network information, then go to Settings, Power, Turn Xbox off, unplug the power cord from the back for 5 minutes, turn it back on and re-enter your network info.

If that doesn't work, I would delete your profile from the console, turn the Xbox off like above and unplug, then re-enter your account details when you turn it back on.

Try a different controller.

Try a different cable.

The last thing I would try is a factory reset, but you will have to reinstall all games and apps, unless they are on an external hard drive.

If none of that works, I would arrange a repair. You can contact support at
support.xbox.com/contact-us