Xbox one disconnects from Multiplayer servers over and over again without explanation.

DiZZLEiSoP · Dec 24, 2020

This issue has been on and off for me for around 4 months and this time it has gotten so bad that I can't even play any multiplayer games. My Xbox one is hard wired to my gateway (router/modem) and I have very fast internet speeds. However when at the main
menu of any multiplayer games my console will just disconnect and reconnect over and over again. Same thing happens in party chats, I will cut in and out. When I do the trouble shooting on the xbox network settings nothing seems to be wrong, My NAT is open
and my console is receiving high speeds and low ping from my ISP, multiplayer connection is "all good". I can stream netflix and watch youtube just fine with no issues on the console.

The weirdest thing about this is that once I am actually in a game I will be fine as long as I don't go into the main menu. I can play as long as I can stay within a game, but once I go back to the main menu I am booted off the servers. I mostly play Call
of Duty Warzone and in between games use the instant matchmaking feature that allows you to be put into another game without returning to the menu. As long as I do this I'm fine. However I don't believe this is just to do with Call of Duty because this happens
on other games as well that require matchmaking.

I have tried everything I have read on the internet to solve this and yet nothing works. The issue will go away after a while but return a couple weeks/ months later. The first time it stopped was after I did a factory reset of my gateway, the second time
it stopped was after I bought a new ethernet cable. Both of these things seemed to just be coincidences because neither of those solutions work anymore. It's important to note that this won't happen on WiFi but I am so far from my gateway that It's impossible
to play without being hardwired.

Things that don't work:

Hard restarting my xbox

" " modem

Setting up a DMZ

Inputting a MAC address

Opening specific ports

Factory restoring my console

Factory restoring my gateway

Deleting and redownloading games

switching out ethernet cables

using different ethernet ports

removing my profile from my xbox and resigning in

This is getting infuriating and I think this will lead me to switching to Playstation in the future as I can't even contact live support over a console I paid $500 for.

:)

is that Hydro

I wish I knew more to be able to help - hopefully someone else could have a more concrete answer for you. You mentioned that you performed a factory reset on the Xbox and still having the same issue. I would hate to imagine its a hardware issue to do with
the Xbox or Modem, but the more I think about it the more I'm leaning towards that being the issue. Did you try swapping out modems & still having the same issue?

Maybe try clearing the cache on the Xbox: (not sure if it will help since you factory reset the Xbox and that was still a no go).

Press the Guide button on your Xbox controller.
Go to Settings Tab
Select Devices and Streaming
Select Blu-Ray
Select Persistent Storage
Select Clear Persistent Storage
Go back to Settings and select Network Settings
Select Advanced Settings
Select Alternate MAC Address
Select Clear & then Restart

You can go to this link to reach out to customer support:
https://support.xbox.com/en-US

Also I'm sure you are aware of this but I'd like to state: Be very careful when you are messing around with the port, MAC address, DMZ, etc. As changing these settings can mess with a lot of the features on the Xbox.

DiZZLEiSoP

Forgot to mention but I've done that already. Last time I talked to live support (a couple months ago) about this issue they just gave up and told me to contact my ISP. My ISP says the same thing, that nothing is wrong on their end and it must be an issue
with the console if everything is working just fine besides the xbox.

Xbox/Microsoft does not consider my issue worth being able to talk on the phone or live chat with anyone anymore as I'm prompted with "Live chat and phone calls are not available for this issue" and then offered some generic recommendation like "try to power
cycle your console" as if I have not tried to shut off my xbox.

HellCreeper666

Test your connection and see if you get a Matchmaker Service Alert... that is whats happening to me

SIL3NT SNIP3R09

if you get disconnected from the multiplayer server it will require you to load your hard drive again

RooK53

I had this happen to me over the week-end.

I couldn't play the campaign for 5 minutes without getting "disconnected from the EA servers".

It would then reload my previous checkpoint, only to happen again.

Finally, I just played the campaign OFFLINE.

Played again the next day & all was well.

I thought maybe it was the spot in the campaign I was at, but no more issues.

Xbox one disconnects from Multiplayer servers over and over again without explanation.