Xbox one disconnects from internet and same time controller disconnects

Fishman181896 · Jul 28, 2016

My Xbox one keeps disconnecting from the internet no matter where I'm at no matter if I'm the only thing on the Wi-Fi and any different router or any of my friends routers even though there Xbox ones don't do it and anytime this happens my controller disconnects
also even at full battery it acts like its not connected to my Xbox at all after a few minutes the internet will reconnect and so will my controller at the same time

:)

NinetyBark4 · Jul 28, 2016

Controller disconnects, can’t even sync by cable

I bought my Xbox One almost two years ago and I had no problem with it in the first one but just a few months ago my controller began to disconnect just because. I had hard started my console many times and conected my controller directly by wire and it
worked at the beginning but this week my controller keeps on disconnecting. At the same time it disconnects the console gets disconnected from internet also.

BloodRich01 · Jul 28, 2016

Controller/Internet disconnection

Just recently my controller has started to randomly disconnect from my Xbox, at the same time my Xbox disconnects from the internet. It seems to do better while plugged into Ethernet cable and the controller connected via usb; but, it stills happens. I noticed
the issue was blowing up 3 years ago but I never found useful information to help fix the problem. Thanks.

Mister Mascot · Jul 29, 2016

Hey there Fishman181896,

It sounds like you've done quite a bit of troubleshooting already at this point. Initially I was thinking that maybe there is an issue with too much Wireless Interference in the room, then you mentioned you've tried this at a friends house and with their
router.

Quick question though. Is this only happening when the console is connected to the internet over Wi-Fi? Have you been able to try it with a wired connection to see if the same thing happens? If it's happening over a wired connection, the next thing you'd
want to try and do is a
factory reset on the console and see if that helps

Let us know how it goes!

Mister Mascot

Hey there Fishman181896,

It sounds like you've done quite a bit of troubleshooting already at this point. Initially I was thinking that maybe there is an issue with too much Wireless Interference in the room, then you mentioned you've tried this at a friends house and with their
router.

Quick question though. Is this only happening when the console is connected to the internet over Wi-Fi? Have you been able to try it with a wired connection to see if the same thing happens? If it's happening over a wired connection, the next thing you'd
want to try and do is a
factory reset on the console and see if that helps

Let us know how it goes!

03a80029-3bdc-4ea0-9

When you connect your controller it disconnect you from the internet?

I tried 2 controllers. Both are disconnecting. And when they're both connected, I can see that they disconnect at the same time.

Well, when I don't have any controller connected the Internet is disconnected too. When I stay on the Wi-Fi / Internet page, it says "No connection" with or without a controller connected. The controller is disconnected with the Internet, even when I don't
have a Internet connection set up.

I miss play GTA V...

choppyseize

Is it all controllers disconnecting from the console or just one in particular? How many people in your household use the same internet while you're gaming ?

SmarmyJerkface

Updates:

Paired both controllers to console at the same time. Both controllers lost and regain sync at the same time.

Paired Elite controller to iPhone. No disconnects.

Paired one controller to console and other to phone. Controller connected to console disconnected, controller connected to iPhone stayed connected.

I AM BACK97

My xbox one s just disconnects from the internet multiple times per day

Xbox one disconnects from internet and same time controller disconnects