Xbox One disconnecting the controller and Internet connection (Wi-Fi & cable) when using...

Hey there.

Thank you for your answer.

Well, my Xbox One is connected into a wall socket directly, wich is 220V.

I've tried a Ethernet cable, but the Internet keep disconnecting with the controller.

What can it be? The Wi-Fi card? Can I buy the Wi-Fi card online?

Best regards,

Hi there,

have you check if internet itself disconnects and reconnects on router/modem side?

And are you connected via Wi-Fi or via cable? If you are connected via Wi-Fi try to see if the same thing happens when you are connected via cable.

Also be sure to check this support page for other things to check and try:
https://support.xbox.com/xbox-one/networking/random-disconnect-solution

Let us know the results

After trying many things I have found out my Xbox One only keeps shutting down when it is connected to the internet, if I plug in the internet cable or connect using wi-fi it will shut almost immediately, but when it is disconnected from the internet it
will stay on all day....weird.

Is your 360 connecting to the Internet via Wi-Fi or via an ethernet cable? If connecting via Wi-Fi, the MacBooks may be interfering with the 360's wireless signal. That would cause you to disconnect from Xbox Live.

If you remove the batteries from a controller and connect it to the console via USB, does the same thing still happen?

One cause of controllers disconnecting when being used wirelessly is a faulty Wi-Fi card, as that also handles controller connections, but if it's happening with controllers connected via a USB cable as well, it won't be that.