Xbox One "disconnecting" my router/cable modem when I shut it down

Discus and support Xbox One "disconnecting" my router/cable modem when I shut it down in XBoX on Consoles to solve the problem; Every time I turn off my Xbox One I lose my wifi and have to unplug/plug my router/cable modem (Cox) to get other devices connected online :( help?... Discussion in 'XBoX on Consoles' started by bk718gangster, Oct 26, 2014.

  1. bk718gangster
    bk718gangster Guest

    Xbox One "disconnecting" my router/cable modem when I shut it down


    Every time I turn off my Xbox One I lose my wifi and have to unplug/plug my router/cable modem (Cox) to get other devices connected online Xbox One "disconnecting" my router/cable modem when I shut it down :( help?

    :)
     
    bk718gangster, Oct 26, 2014
    #1
  2. GangstaSnake10
    GangstaSnake10 Guest
    Headset issues: can't join party

    I'm not sure what that means. I've tried doing a hard shut down then disconnecting the power cable for a couple of minutes before plugging back in
     
    GangstaSnake10, Oct 26, 2014
    #2
  3. JamesAK 47
    JamesAK 47 Guest
    Need help, few questions

    I put my one into power save mode when shut down and it still doesn't show cable tv?
     
    JamesAK 47, Oct 26, 2014
    #3
  4. bk718gangster
    bk718gangster Guest

    Xbox One "disconnecting" my router/cable modem when I shut it down

    I should add the problem occurs when I turn off my Xbox One and unplug it. If the Xbox is turned off but plugged into an outlet then the router/cable modem doesn't "freeze". Please help. I love the X1 but this does present a minor inconvenience.
     
    bk718gangster, Oct 26, 2014
    #4
  5. Mister Beep
    Mister Beep Guest
    Hey there bk718gangster!

    Sorry about the WiFi issue! This is definitely an odd issue! Can you provide us the model of your modem and router? Do you stick with a wired or wireless connection to your Xbox One console?
     
    Mister Beep, Oct 27, 2014
    #5
  6. bk718gangster
    bk718gangster Guest
    Thanks. I have a wireless connection to the Xbox One using a Scientific Atlanta cable modem (via Cox) and D-Link router (Model Dir-628). My wifi works fine while gaming/watching movies etc. on my Xbox One. The connection works with other devices even after
    I've shut the Xbox One off, but when I unplug it from the outlet then the wifi freezes until I unplug/plug the modem and the router.
     
    bk718gangster, Oct 27, 2014
    #6
  7. Mister Beep
    Mister Beep Guest
    Thanks for the info! Is your Xbox One console plugged into a power outlet, a surge protector, or is it plugged directly into the wall? Do you know the model number of the Scientific Atlantic modem you were provided?
     
    Mister Beep, Oct 27, 2014
    #7
  8. bk718gangster
    bk718gangster Guest

    Xbox One "disconnecting" my router/cable modem when I shut it down

    Yes, the modem is Scientific Atlanta 2100. The Xbox One is plugged directly into the wall.
     
    bk718gangster, Oct 27, 2014
    #8
  9. Mister Beep
    Mister Beep Guest
    Thanks for the speedy responses! Let's try updating your firmware on your router. You can visit the
    D-Link support page for your router's firmware updates. That link will take you to the DIR-628 page, just make sure that's the right model and you should be set! Xbox One "disconnecting" my router/cable modem when I shut it down :)

    Post back and let us know if that helps so we can continue to troubleshoot the issue!
     
    Mister Beep, Oct 27, 2014
    #9
  10. bk718gangster
    bk718gangster Guest
    Thanks. I'll give it a try!
     
    bk718gangster, Oct 31, 2018
    #10
  11. Mister Beep Win User

    Xbox One "disconnecting" my router/cable modem when I shut it down

    Thanks for the speedy responses! Let's try updating your firmware on your router. You can visit the
    D-Link support page for your router's firmware updates. That link will take you to the DIR-628 page, just make sure that's the right model and you should be set! :)

    Post back and let us know if that helps so we can continue to troubleshoot the issue!
  12. bk718gangster Win User

    Xbox One "disconnecting" my router/cable modem when I shut it down

    I should add the problem occurs when I turn off my Xbox One and unplug it. If the Xbox is turned off but plugged into an outlet then the router/cable modem doesn't "freeze". Please help. I love the X1 but this does present a minor inconvenience.
  13. bk718gangster Win User

    Xbox One "disconnecting" my router/cable modem when I shut it down

    Yes, the modem is Scientific Atlanta 2100. The Xbox One is plugged directly into the wall.
  14. Mister Beep Win User

    Xbox One "disconnecting" my router/cable modem when I shut it down

    Hey there bk718gangster!

    Sorry about the WiFi issue! This is definitely an odd issue! Can you provide us the model of your modem and router? Do you stick with a wired or wireless connection to your Xbox One console?
  15. bk718gangster Win User

    Xbox One "disconnecting" my router/cable modem when I shut it down

    Thanks. I'll give it a try!
Thema:

Xbox One "disconnecting" my router/cable modem when I shut it down

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