Xbox One disconnecting from live during film &tv update

Hey there,

Launching Film & TV is correct, that's the app used by the Xbox when casting to it. Try uninstalling Film and TV them reinstalling it. With the anniversary update it switched from an Xbox App to a UWP app, that might be where you're having issues.

Is it one particular video you are having issues with, or all of your videos? What format are they? Also, Is everything connected over WiFi or Ethernet, or a combination?

The xbox one will install game updates during the install of the disc which increase the load times. Disconnecting the console from the internet should solve the issue

My xbox is fine with x3 other tvs 120hz/60hz and 4k, but when set up with my brand new LG G1 it keeps losing signal during films and a couple of times during games.

Im returning my tv 😭👎📺📦

Is anyone else having problems playing back purchased 3D Blu Ray Movies? I have an LG 3D TV and when I play the 3D version of the film there are constantly thick bands / lines in the background / overlaying the picture and the motion is all pixelated and
breaks up during movement.

2D film in the same Blu Ray bundle works fine. I've swapped the HDMI cable, Made sure 3D is enabled in the Xbox settings, and checked the TV's firmware is up to date but still the same picture that is unwatchable.

Any other tips or solutions or is this going to require a software update from Xbox?

Just to know what OS are you running in? Is it the latest update?(The Final june update or are you already running the Preview updates which released 2-3 days back)??

1)Have you done the latest update of your controller? Request you to please check and let us know

2) Check the Battery Level of the controller-

Could you follow this link-

support.xbox.com/.../wireless-controller-disconnects

In case if both doesnt work , request you to kindly have a direct chat with the support team(probably there might be some issue with the controller)?

3) Issue of the TV would it be because of any incompatibility with the Set Top box. Since when you are having the issues?(That is where i requested the version of your Operating system)

support.xbox.com/.../poor-video-performance

Copying your issue from the other forum.

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I'm having a couple issues with my Xbox One:Controller randomly turns off and restarts during gameplay. It is a horribly disruptive experience.

Bigger issue is that my TV will just black out randomly. The video feed will black out during both TV and while playing a game. Sometimes when I turn my TV on, the TV will just have a message from the Xbox saying it has lost the TV signal when the cable
box is turned on. This message will display for 10-20 seconds then live TV will display.

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