Xbox One Digital Purchase refund

Discus and support Xbox One Digital Purchase refund in XBoX Games and Apps to solve the problem; Hello, I would like to know how to go about getting a refund on the game Ark Survival I purchased last night, 12/4/2019. The game requires a... Discussion in 'XBoX Games and Apps' started by Merenid, Dec 7, 2019.

  1. Merenid
    Merenid Guest

    Xbox One Digital Purchase refund


    Hello, I would like to know how to go about getting a refund on the game Ark Survival I purchased last night, 12/4/2019. The game requires a subscription to XBOX Live, of which I do not have.

    :)
     
    Merenid, Dec 7, 2019
    #1
  2. Mimori 775 Win User

    Xbox refunds

    You can request a refund on digitally purchased items through Microsoft. I've had digital copies of games fully refunded, although I was told its limited per year how many that your account is allowed to request.

    See this page:
    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund


    Something to note...Depending on how you purchased the game would depend on which vendor is actually responsible for the product. For example:

    • If you purchased the Xbox one that came with the digital copy of Anthem from a retailer, the obligation for the refund would fall on that retailer, not Microsoft.
    • If you purchased Anthem through the Xbox store on the console, then Microsoft would be the one issuing the refund.
    I hope that helps.
  3. Eden0032 Win User

    Refunding or changing the ownership of Xbox live gold

    Hi there.

    At this moment in time, it is not possible to refund a digital game purchase from the Xbox Store. As stated at the time of purchase, refunds are not available for digital purchases. Unfortunately it is also not possible to transfer purchases to another account.

    Regards,

    -
  4. slackadelic Win User

    Refund Policy

    You say it's your one and only refund, how did you file for the refund request? Was this a digital purchase from Microsoft/Xbox or through a third party?
  5. Njal the Blue Win User

    warface handgun

    If it is DLC then not all DLC packages can be shared from one account to another via the Home Xbox feature. So if it is purchased on one account and you can not get it on the other, you will have to purchase again. If it has been purchased on the wrong
    account, you can attempt a digital refund here https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
    Unfortunately there is no way to transfer DLC or any digital content from one account to another.
  6. Christyna64 Win User

    Refund Limit and Reset

Thema:

Xbox One Digital Purchase refund

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