Xbox One Digital Purchase refund

You can request a refund on digitally purchased items through Microsoft. I've had digital copies of games fully refunded, although I was told its limited per year how many that your account is allowed to request.

See this page:
https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Something to note...Depending on how you purchased the game would depend on which vendor is actually responsible for the product. For example:

• If you purchased the Xbox one that came with the digital copy of Anthem from a retailer, the obligation for the refund would fall on that retailer, not Microsoft.
  
• If you purchased Anthem through the Xbox store on the console, then Microsoft would be the one issuing the refund.

I hope that helps.

Hi there.

At this moment in time, it is not possible to refund a digital game purchase from the Xbox Store. As stated at the time of purchase, refunds are not available for digital purchases. Unfortunately it is also not possible to transfer purchases to another account.

Regards,

-

You say it's your one and only refund, how did you file for the refund request? Was this a digital purchase from Microsoft/Xbox or through a third party?

If it is DLC then not all DLC packages can be shared from one account to another via the Home Xbox feature. So if it is purchased on one account and you can not get it on the other, you will have to purchase again. If it has been purchased on the wrong
account, you can attempt a digital refund here https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
Unfortunately there is no way to transfer DLC or any digital content from one account to another.

You can find more information on the Microsoft refund policy for digital content at the Xbox Support page linked below.

Digital Game Purchase Refund Terms

https://beta.support.xbox.com/help/...games-apps/digital-game-purchase-refund-terms