Xbox One digital game refund

BigPickleG · Jul 19, 2018

I wanted a refund so I contacted Microsoft support but they couldn’t help me so they told me to post this with my case number. (1434014546)

:)

Mistress Sara · Jul 19, 2018

Devolução [Translation - Return]

Olá,

Você pode seguir as etapas aqui para solicitar um reembolso:

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

****

Hi there,

You can follow the steps here to request a refund: Request an Xbox digital product or subscription refund | Billing

XBF Chris J · Jul 19, 2018

new game

Did you purchase this digitally through the xbox? If so you can request a refund here :

Request an Xbox digital product or subscription refund

For future reference, Games that require Xbox live will tell you in the overview, "REQUIRES XBOX LIVE GOLD, SOLD SEPARATELY."

Hope this helps!

Smwutches · Jul 19, 2018

Refunds are not given through the forums. You can try going to
http://commerce.microsoft.com to see if you can start a refund there. If not, you would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

SLB4EVERPT · Jul 19, 2018

For refund you can first try the auto function in
http://commerce.microsoft.com if doesnt get, you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

To contact Xbox Support use the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

ZNIPER ZA · Nov 2, 2018

You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit Contact Us | Xbox Support and
open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.

Mimori 775

You can request a refund on digitally purchased items through Microsoft. I've had digital copies of games fully refunded, although I was told its limited per year how many that your account is allowed to request.

See this page:
https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Something to note...Depending on how you purchased the game would depend on which vendor is actually responsible for the product. For example:

If you purchased the Xbox one that came with the digital copy of Anthem from a retailer, the obligation for the refund would fall on that retailer, not Microsoft.
If you purchased Anthem through the Xbox store on the console, then Microsoft would be the one issuing the refund.

I hope that helps.

Dave G000111

Correct. The game is not available on Xbox one. You can request a refund here Request a refund for digital games | Xbox Support

Even on a xbox one s?

bowski477

Correct. The game is not available on Xbox one. You can request a refund here Request a refund for digital games | Xbox Support

jampy00

If you simply want to request a refund and your purchase was for a digital item or subscription use the following link.

Request an Xbox digital product refund

I will say, Game Pass is an excellent part of the Xbox One experience and I hope you find a solution to be able to enjoy this amazing feature.

bowski477

You can request a digital refund Request a refund for digital games | Xbox Support

Xbox One digital game refund